QB is not calling back

Hello @JeanG,

Before we can accomplish your goal for today, may I ask for more details about your initial post? Talking about callback, I'm assuming you need help with your intuit account maintenance, or is it something else?

Keep me updated in the comments below. Hope to hear from you soon. Take care and stay safe!

Hi, I want to add the description of "shipping" to the QB Desktop invoice that is generated from QB POS. At this point it only puts the shipping amount with no description. This is confusing to the customer. 

Hi JeanG!

Thanks for the reply. Allow me to share some info and help you with the invoices.

Ideally, the sales information will be transferred to QuickBooks Desktop when you do the Financial Exchange. In QuickBooks Point of Sale, you'll want to make sure that the customer is set up correctly. From the customer's profile, add all the necessary details including the shipping info.

Please check this link: Financial Exchange Overview. This will explain further how to share your data from QuickBooks Point of Sale to QuickBooks Desktop and vice versa.

With regards to the callback request, please consider the support hours. QuickBooks Desktop Point of Sale Support Team is available Mondays to Fridays from 6 AM to 6 PM PT. You'll want to send another request within those hours.

Here's the link on how to get help from our Point of Sale Support Team: Contact Payments or Point of Sale Support.

Post again here and I'll assist you. Take care!

Same problem with me. I am a new customer and tried several times online help for someone to call back. never got a call back. not only that even the onboarding call set up was not honored.

Good day, Amit.

I'm hear what you're saying about your experience. As a new customer, it's important that you get the support you need. To ensure that your onboarding process is properly taken care of, I'm going to have to let you contact our QBO Support team again. This way, they can check the status of your callback requests, and to know if there we're callback attempts. They can also guide you a new schedule.

Let me know if you have other questions in mind. Take care and have a good one.