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JeanG
Level 3

QB is not calling back

Over the last week or two I have tried to get in touch with QB using the Contact Us feature under Help with QB Desktop. I have requested a call back and waited and waited. I have waited ALL day. Today I have tried twice and not gotten any response. When I choose to chat, the person doesn't know how to answer my problems and tells me to request a call back. I have had them to quit responding all together.

This is EXTREMELY frustrating. There is no way for me to call QB. 

Solved
Best answer September 06, 2021

Best Answers
JeanG
Level 3

QB is not calling back

My question has been resolved. I was finally able to get a call back from QB Desktop. I have to manually type in the description for shipping. POS gives me the item code but this is not seen on the printed or emailed invoice.

View solution in original post

4 Comments 4
JonpriL
Moderator

QB is not calling back

Hello @JeanG,

 

Before we can accomplish your goal for today, may I ask for more details about your initial post? Talking about callback, I'm assuming you need help with your intuit account maintenance, or is it something else?

 

Keep me updated in the comments below. Hope to hear from you soon. Take care and stay safe!

JeanG
Level 3

QB is not calling back

Hi, I want to add the description of "shipping" to the QB Desktop invoice that is generated from QB POS. At this point it only puts the shipping amount with no description. This is confusing to the customer. 

AlexV
QuickBooks Team

QB is not calling back

Hi JeanG!

 

Thanks for the reply. Allow me to share some info and help you with the invoices.

 

Ideally, the sales information will be transferred to QuickBooks Desktop when you do the Financial Exchange. In QuickBooks Point of Sale, you'll want to make sure that the customer is set up correctly. From the customer's profile, add all the necessary details including the shipping info.

 

Please check this link: Financial Exchange Overview. This will explain further how to share your data from QuickBooks Point of Sale to QuickBooks Desktop and vice versa.

 

With regards to the callback request, please consider the support hours. QuickBooks Desktop Point of Sale Support Team is available Mondays to Fridays from 6 AM to 6 PM PT. You'll want to send another request within those hours.

 

Here's the link on how to get help from our Point of Sale Support Team: Contact Payments or Point of Sale Support.

 

Post again here and I'll assist you. Take care!

JeanG
Level 3

QB is not calling back

My question has been resolved. I was finally able to get a call back from QB Desktop. I have to manually type in the description for shipping. POS gives me the item code but this is not seen on the printed or emailed invoice.

View solution in original post

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