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Level 3

QB POS Service item type does not sync with QB Desktop

Testing  the integration bewtween QuickBooks POS and the QuickBooks  Desktop. I created a sales  receipt in the POS that included  to create a new SERVICE type item.  

 

Once completed the sales receipt transaction, did a sync to the QuickBooks desktop.

 

The sales  receipt showed in QuickBook desktop. This is great. But noticed not so the SERVICE Item  was not imported to the QuickBook Desktop list.

 

Is this a limitation?

3 Comments
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Moderator

QB POS Service item type does not sync with QB Desktop

Hi @jecalderon,

 

You brought up a good call out there.  When syncing from Point of Sale to Desktop, items are brought over as inactive items.  Items created in Point of Sale are not for use in QuickBooks Desktop, which is why they are brought over as inactive.  If you need that service item for use in Desktop, you would have to create an additional item in Desktop.

 

I hope that helps!

Highlighted
Level 3

QB POS Service item type does not sync with QB Desktop

Thank  you for your reply. This sort of troubles me.  I want to have inventory sync withing my financial software.  The general instruction is to enter inventory at the POS terminal. Therefore, if the new items are downloading as inactive, then  where is the syncronization benefit found from interfacing the QuickBooks desktop with the POS?

 

Will adjusting inventory at the financial software end will sync to the POS?

 

 

Highlighted
Moderator

QB POS Service item type does not sync with QB Desktop

Hi @jecalderon,

 

We don't recommend doing adjustments in QuickBooks Financial, as this can cause issues.  The software is designed so that QuickBooks is your accounting software, while Point of Sale is your inventory management.

 

My suggestion, at this point, would be to reach out to the Point of Sale team through the Payment Support contact information below.  They would be able to assist you with identifying your needs and seeing what solution will work best for you:

 

Contact Support

 

Point of Sale support is the first option; they have both chat and phone options.  They will be happy to dig into this further with you!

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