The freezing has gotten so bad that I cannot even save an invoice or backup files. Tried quckbooks tool hub and reinstalled, both a few times. Have renamed directories and files as old before reinstall. I finally installed QB Pro 2019 on my laptop and imported my qbw file and all is good on the laptop. Sure would be nice to be able to run on my desktop again. My guess is that the registry is corrupt. Any ideas?
Am I being scammed?
Received the attached private message, called [removed], verified my info including license #, was asked to download Rescue by Log Me In and they gave me a code. At which point I questioned to whom I was speaking. Was given a call back number of [removed]. Cannot find either # published and do not know if I was in touch with QB.
Hey there, @switt123.
Thanks for reaching back out to us with your concern about receiving a private message within the Community.
The only way to get in touch with our Customer Support Team is requesting a callback through your QuickBooks Desktop account.
The only people that are associated with QuickBooks will have a "QuickBooks Team" or "Moderator" underneath their username/name in the Community.
If the user in the screenshot you gave to me doesn't have these titles under the name, then I don't recommend using the number they provided.
I hope this helps answer your question. I'm only a comment away if you need any further assistance. Have a great day!
Thanks for reaching out to us regarding the support phone number you were given, @switt123.
Please note that we do have a specific contact support method in QuickBooks. We do not display support phone numbers here in the QuickBooks Community for security reasons.
The way to contact us is through these steps:
To get get in touch with a live representative, see the following contact options for all our services:
Also, I've looked into the phone number you provided and found out that it wasn't a legit support phone number for QuickBooks. It is a scam tech support line, so we do not recommend engaging with them or even calling the phone numbers given to you by a non-Intuit support. Be careful with giving your personal information, especially if they request to access your computer.
For now, we do recommend contacting our support provider through the steps I added earlier to report this incident. Our agents can also help you out with fixing your company file.
Please visit us again if there are other concerns about this topic or QuickBooks tasks you need help with. I'll be more than happy to help you out. All the best!