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the_tile_setters
Level 5

QB subscription renewal

I cannot renew my subscription to QB Desktop at the moment. What functions of QB Desktop will no longer work or be available to me?? Premier  Plus contractor edition

 

Thank you~

4 Comments 4
IrishA
QuickBooks Team

QB subscription renewal

I’d be glad to help you with your QuickBooks Desktop subscription renewal, The_tile_setters.
 

Could you please provide more details if you encounter any error messages or prompts? Sharing this information will help us resolve your concerns more efficiently.
 

In the meantime, you can review and update your payment information in the Customer Account Management Portal (CAMPs) if necessary. Keeping your payment details up to date can help ensure a smooth renewal experience.

If the issue persists, we suggest contacting our phone support team to review your account further. Here's how you can contact them:
 

  1. Go to Help, then click on QuickBooks Desktop Help/ Contact Us.
  2. Hit on Contact Us.
  3. Put a brief description of your concern, then hit on Continue.
  4. Sign in to your Intuit account then click on Continue and then Continue with my account.
  5. We will send a single-use code. You can enter the code and tap on Continue.
  6. Click on Chat with us or Have us call you to connect with real-time support.

 

Please be advised that if your subscription is suspended, you will only have access to view-only mode. This mode limits transactions and full functionality on your company files. You can check this article for further details: Renew your subscription or use view-only mode in QuickBooks Desktop.

For future reference, please check this article: Manage Your QuickBooks Desktop Subscriptions and Services. This will help you learn how to download the latest version of QuickBooks Desktop through your subscription.

Your business is important to us. If you need further assistance feel free to leave your comment below.

SIAB
Level 7

QB subscription renewal

@the_tile_setters 

No. You should consider switching to an old QB Desktop with a non subscription license. Otherwise, renew your license though a reseller and you can get $200 cashback

1point618
Level 1

QB subscription renewal

Is this a valid email address?; received from QB saying renewal fee was being taken.  I suspect its phish

Intuit Inc <[email address removed]>

CharmieH
QuickBooks Team

QB subscription renewal

QuickBooks generally sends an email notification to inform customers when a renewal fee is being charged for their subscription, @1point618.

 

Please know that our emails will always come from an email address with the domain name @intuit.com. To verify if it's the legit Intuit service email address, please refer to this article: Receive important email messages from Intuit.

 

If you confirm that the email address is legitimate, you can use the Charge Look-Up Tool to check the amount that QuickBooks charged, as mentioned in the email.

 

Please be aware that scam emails can often appear similar to legitimate ones, making them look more convincing. If the email you received seems suspicious and the sender's address is not listed as an official Intuit service email, do not open any attachments or click on any links included in the message.

 

We have a website where you can report phishing emails and other security issues. You can also share the details directly with our security team.

 

Here's how:

  1. Go to the Online Security Center page.
  2. Click Contact Us.
  3. Look for Report a fake email (or phishing email) and click on it. 

 

You may check this article to help you protect yourself from scams and spot fake emails: Identify suspicious activity, phishing scams, and potential fraud.

 

Feel free to revisit this thread if you have any other questions. The Community team is always here to help.

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