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rtv2023
Level 2

QB24 desktop iMac PW won't work anymore

My password to access the company file in QB24 desktop iMac stopped working.

I can open the QB24 application, but the password won't open the company file.

I verified PW in my Apple Keychain to ensure I was using the right one. 

I have used this password for quite some time, did it get corrupted somehow?

I dont know how to reset it because it wants the password in order to change it.

Can some advise what I should do?

Solved
Best answer October 02, 2024

Best Answers
MirriamM
Moderator

QB24 desktop iMac PW won't work anymore

I can assist you in accessing your company file, rtv2023.

 

In QuickBooks Desktop for Mac, you have the option to reset your password in order to access your company file. I would be glad to provide guidance on this process.

 

If you're the administrator of the company file, follow these steps:

 

  1. From the Password field, select the lock icon. You’ll see a pop-up menu listing recovery email addresses.
  2. Choose an email address you have access to.
  3. Click OK.
  4. QuickBooks will send you an email that will walk you through creating a new admin password.

 

Once this process is complete, you can log in to your company file using the new password.

 

For further information on resetting a password and understanding how users and passwords function, please refer to these articles:

 

 

Feel free to reach out to me if you have any additional concerns. I'm here to help, rtv2023.

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8 Comments 8
MirriamM
Moderator

QB24 desktop iMac PW won't work anymore

I can assist you in accessing your company file, rtv2023.

 

In QuickBooks Desktop for Mac, you have the option to reset your password in order to access your company file. I would be glad to provide guidance on this process.

 

If you're the administrator of the company file, follow these steps:

 

  1. From the Password field, select the lock icon. You’ll see a pop-up menu listing recovery email addresses.
  2. Choose an email address you have access to.
  3. Click OK.
  4. QuickBooks will send you an email that will walk you through creating a new admin password.

 

Once this process is complete, you can log in to your company file using the new password.

 

For further information on resetting a password and understanding how users and passwords function, please refer to these articles:

 

 

Feel free to reach out to me if you have any additional concerns. I'm here to help, rtv2023.

rtv2023
Level 2

QB24 desktop iMac PW won't work anymore

Hello,

Your suggestions did not work for me. After I click the lock a window opens requesting more information, contact info, product number. After I enter the info another window opens saying

"Verification Failed. Make sure the information you provided is the same as that provided when the admin registered Quickbooks".

 

I don't know if the information I provided is exactly the same as when I purchased the product, that was over 5 years ago. I sold the business in 2022 and no longer have access to the business phone or business email address. My company records stop in 2022 when business was sold. I have not accessed this QB file very much since that time. Recently accountant requested some info and when I tried to access the account the PW no longer works.

 

Any other options?

 

 

Chrea
Level 3

QB24 desktop iMac PW won't work anymore

@rtv2023 

Which QB Desktop year version did you use?

rtv2023
Level 2

QB24 desktop iMac PW won't work anymore

I used QB19. If its relevant I also subscribed to QB payroll service for many years and cancelled it in 2022.

In the same QB10 app I also had a different company file for my personal expenses that I have used for many years. Each file had different PW's. The file for my personal expenses continues to work fine and it identifies the PW each time.

RecentyI I downloaded a trial version of QB24 try it out. My personal file transferred over and work on QB24 just fine, but the business file will not open either when I click on the link in my apps folder or if I open QB24 first then try to open company it is the same, it wont work. Now it will also not open the file in QB19 like it used to .

Chrea
Level 3

QB24 desktop iMac PW won't work anymore

Now it will also not open the file in QB19 like it used to .

 

You are trying to open *.qb2019 on QB Desktop 2019, correct? Have you tried restoring any backup file on QB Desktop 2019 or 2024?

rtv2023
Level 2

QB24 desktop iMac PW won't work anymore

No, QB19 will no longer open, now it tells me I have 15 uses ands have to Register it. When I click on Register Later it simply closes the window and does not open QB19.

 

So I am trying to open it on QB24. My other QB file opens fine on QB24, but when I try to open the former business file it says its the incorrect PW even though I enter the PW that I have always used for that company file.

 

No, havent tried to restore backup file because dont know how to do that

Tori B
QuickBooks Team

QB24 desktop iMac PW won't work anymore

Thanks for following up with us, @rtv2023.

 

Since you no longer have access to the email or phone number associated with the account, I recommend contacting our Technical Support Team for additional help. This way, one of our agents can review your account in a secure environment and help gain access to the company file again. You can use the link I'm including below to connect with our team directly. 

 

 

Please don't hesitate to let me know if there is anything else I can assist you with. Take care! 

 

 

rtv2023
Level 2

QB24 desktop iMac PW won't work anymore

Understood

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