qbmapi64 out of memory error on windows 10

Thank you for sharing what you've done so far, learningisfuninkona.

It's best if one of our Support can take a look at your company file to see why the error is still unresolved. You can contact them using the steps below:

1. Click on Help and choose QuickBooks Desktop Help.
2. Click Contact Us at the bottom.
3. In the text box, enter the summary of the scenario and click Continue.
4. Select Message us.

If you have other queries at the moment, please don't hesitate to go back to this thread.

Were you able to get this resolved?  I would like to know what steps you took to get it fixed.  I am running into a similar issue.

Hello, @3Tree.

There are some possible reasons why you are encountering this issue when setting up your email address in QuickBooks Desktop.

First, there might be updates with your Windows Operating System. Since QuickBooks depends on your Windows OS, it affects the behavior of the QuickBooks software. That is why we need to check if there is an update so that you can run your QuickBooks Desktop smoothly.

Second, you also need to update your QuickBooks Desktop to its latest release. Updating to a new release usually involves minor changes. It doesn't require you to update your company file(s).

You can follow the articles below to have more information about the unrecoverable error in QuickBooks Desktop.

• Unrecoverable Error: General Troubleshooting.
• Change regional settings in Windows.
• How to fix “Error: QuickBooks is unable to send email to Outlook.

Please leave a comment below if you have any other questions. Take care!

When trying to send a form via email or if I go into Preferences | Send Forms

QuickBooks experiences an unrecoverable error. The dialog box says: qbmapi64 "Out of Memory"

Are there any solutions?

https://i.imgur.com/ArGPW8q.png 

We uninstalled QBD, then reinstalled. No joy. It is affecting many if not all W10 installations.

Servers seem to be immune.

Update: ProAdvisor support says this is a known issue, I opened ticket # [removed] and am looking forward to quick resolution.

I have uninstalled QBD and re-installed.  I have deleted my company file and associated files (after doing a backup) and then restored the back up.  I have run the Tool Hub numerous times.  I have run Registry fixes.  Nothing is fixing the issue.  My issue isn't the partnering with Outlook, mine is being able to enter invoices or even connect to support from within Quickbooks.

Good day, 3Tree.

I understand the impact if we encountered errors and I appreciate the troubleshooting steps you've done. I'd really suggest contacting our Technical Support Team so they can investigate this further. 

1. Go to Help and choose QuickBooks Desktop Help.
2. Click Contact Us at the bottom.
3. Enter the summary of the scenario and click Continue.

I'll be right here if you have other concerns. Stay safe!

I'm having this EXACT issue. It's driving me crazy. Even navigating to Edit / Preferences / Send Forms crashes QBD.

The other issue is that all my support calls are dropping and no one bothers calling me back.

Not sure if this qualifies as a catch 22 situation.

Thankful they know it's an issue...

We've been alerted about this issue, fsmNokc.

While our Product is conducting an investigation about the error when sending emails, you can save the form or report as PDF.  Then, email it outside QuickBooks Desktop (QBDT).

Regarding your support query, QBDT is currently limited to chat only.  We have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. Hence, you're unable to receive a callback.

I suggest getting back in touch with our Support Team. I know you've already contacted them. However, they can pull up your account and add it to the investigation (INV-45546). This ticket is created to track all affected users. And, you'll receive updates regarding the issue via email.

Here's how to contact them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose Start messaging to connect with a support expert.

Keep in touch if there's anything else you need. I'm always around you help.

Thank you and stay safe!

Thank you for your help!

That's the most help I've gotten so far. None of the people who've answered the phone said they couldn't take my call and that I should use chat. What a botched way to find this out.

Waiting to be connected via chat...

I also have this problem.  Not able to email paystubs because it never gets that far.

I have a new computer and  ditto to all the below.

---

@learningisfuninkona wrote:

Quickbooks Desktop Pro 2020 install on updated Windows 10. 

I've added Customers and invoices. Want to email invoices, so attempted to set up email.

Go To,   "Edit", "Preferences" and select "Send Forms" 

I Get a "qbmapi64" error box with "out of memory" message,   with only a selection of "OK".

I then get the Quickbooks - Unrecoverable  window to send a report to QB. 

Then it shuts down QB completely.

I've run QB tool hub against the program, to no avail. 

I've run Regedit and changed my 

 changed my Windows\SharedSection   value from 1024,20480,768  to  1024,[removed].

 

Please, if you have run into this, let me know if you have found a solution.

---

can't possibly be out of space.

Space isn't the problem. There is a bug somewhere. I have confirmation that it affects QBD Premier 2020, QBD Enterprise 2019 & QBD Enterprise 2020.

Tried reaching support, but phone calls are being answered.  Waited and waited and waited for a chat and never had anyone respond.  So the community board is the only place where there has been any response.

BTW: In the category of desperate times call for desperate measures, you may want to purchase a print to email product. Fineprint, CutePDF, NovaPDF & Blackice come to mind. I suspect there are others.

I have the ability to print to PDF but that is so cumbersome compared to QB doing it all for me.

I really wish their system was more reliable.

Thank you for getting back here, @fsmNokc.

We'd like to hear your comments and suggestions, you can send us feedback by following the steps below:

1. Go to the Help tab.
2. Choose Send Feedback Online.
3. Click Product Suggestion.
4. Type your feature request.
5. Select Send Feedback. 

To keep you updated about the latest features available in QuickBooks Desktop, please follow the steps below:

1. Click the Help tab.
2. Select New Features.
3. Choose What's New. 

Also, you can visit this site:https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-us?label=QuickBooks%... whenever you encounter issues with QuickBooks. Just type the keyword of your concerns in the search tab and you'll see the lists of related articles. Some are questions posted by other QuickBooks users that are answered by the Community.

Feel free to leave a comment below if you have further concerns with QuickBooks. I'm always here to help. Have a great day!

I am having the same issue and it is so FRUSTRATING!!!  I had an hour long chat with QB Support; uninstalled / repaired QB several times (after backup).  Installed QB Diagnostic Tool.  NOTHING is working.  Has anyone been able to solve this issue?

We've been informed about this issue, @GMVP.

Our product engineers are investigating this error when sending emails.

Regarding your support query, QBDT is currently limited to chat only.  We have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. Hence, you're unable to receive a callback.

I recommend reaching back again with our Care Support Team. They can pull up your account and add it to the investigation (INV-45546). Then a ticket is created to track all affected users. You'll receive a notification once the issue has been fixed.

Here's how to contact them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose Start messaging to connect with a support expert.

Right now, you can save the sales form or report as PDF. Then email it outside QuickBooks Desktop (QBDT).

Please let me know if you have further concerns. I'll be around to help. Stay safe and well!

We are running on a Windows Server 2016 box.  We resolved this issue by uninstalling the current version of QBD and went back to an R3 install (happen to have downloaded the installer for R3 and found in download file).  Life is good again.  Until they fix the current version we will run on R3.  I would love to get a reach out from support when it is fixed.  I was told yesterday, after hours of phone time, we would be on an email update for the issue.  We have not received one.

Thanks for bringing this one to our attention, bdesilva.

I appreciate you for coming up with a workaround by uninstalling the current version of QuickBooks and went back to an R3 version. The unrecoverable error when sending an email in QuickBooks is still an ongoing issue.

Our engineers are still investigating to identify the root cause of this issue, so they can apply a permanent resolution. For now, we don't have a specific time frame for when is this going to be mitigated. Rest assured, this is being taken care of.

Since you contacted our Technical Support Team, they already added you to the list of affected users. This way, you'll be notified through an email notification once there's an update on this issue.

Another workaround is to save the form/report a PDF and email them outside your software.

I've got a link here where you can find articles about managing your sales and customer's transactions: https://quickbooks.intuit.com/learn-support/en-us/sales-and-customers/07?product=QuickBooks%20Deskto....

I'm just one click away if you need a hand with running reports or any QuickBooks related. Wishing you and your business continued success. Take care always. 

UPDATE: 

3 hours of QB Phone support;

Reinstalled QB - Didn't work.

Reinstalled QB, Made sure it was completely updated, also made sure Windows10 was completely updated - Didn't work.

QB Tool hub repair App, ran everything known to man in the App - Didn't work.

Tried rebuild of company file - Didn't work.

CLOSED the call with QB support saying that I'd have to wait for Microsoft to fix the problem and keep checking for MS updates. THAT was 3 weeks ago. Still no resolution after checking for both QB and MS updates EVERY DAY !!! 

Seems like emailing an Invoice is one of the more VALUABLE functions of QB. 

I would think that fixing this problem would be at the TOP of the list.

I'm not sure if QB Support has me on the list of people to send updates of the fix status, but I'd sure like to know how I can be informed of any Fixes for this issue.

I've encountered a tech miracle. I was able to send forms by email today. I had a hunch that I could send one email at a time. When that was successful, I started selecting more and more. My backlog has cleared.

Only thing that I know has changed is Windows Update 2020 04 from yesterday. I never tried to send emails between when I last chimed in here and today.

Over a month and NO update, NO email.