QBO customer service hours

Thank you for posting to the Community, @ametz1201. I’d be happy to share you with our support hours in QuickBooks Online (QBO).

Before anything else, do you have any specific concerns about QuickBooks? I can be of assistance to it if you can lay them out here. Moreover, our support is available on the following schedules: For Plus, Essentials, and Simple Start they will be available during M-F 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. QuickBooks Advanced supports are available any time, on any day.

On the other hand, you can utilize various financial reports to get a snapshot of your business's financial growth. I also added a resource where you can refer to the complete guidelines for customizing it:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

You’re always welcome to post your queries here for assistance. Just don’t hesitate to click the Reply button to post them here. Take care!

Ok, thank you.  I will be calling tomorrow morning 

I guess QB customer service isn't open on Saturdays....been trying to call and saying they are closed.  I really wanted to take care of this on the weekend not during the week because of people walking in during the day.

Hello there,

You can reach us through live chat and over the phone. You can go through the article to see the support hours: Contact QuickBooks Online Support

You can utilize this article for future reference: Contact QuickBooks products and services support.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead!

I tried to call a few times, and it says the customer service is closed

I tried to call customer service a few times this morning and it said it was closed. I would like to be on the phone with someone and do screen share to go over what I need help with.

Thanks for getting back on this thread, @ametz1201.

I'm here to share additional details about our customer service support hours.

To ensure your concerns are addressed promptly, they're available M-F 6 AM to 6 PM PT for Plus, Essentials, and Simple Start QBO versions, and Saturday 6 AM to 3 PM PT Advanced, any time, any day.

Moreover, I'll add this article if you want to customize your view in QBO in the future: Understand the navigation menu in QuickBooks Online.

Please know that this thread will still be open for your concerns. We're here to help.

You are telling me the same thing I was already told. But I can’t get a hold of anyone today to go over what I need help with.  I have cold a few times today and they are closed it says. 

I guess I don’t have those versions of QB that has help on Saturdays. Which stinks because like I mentioned before it is difficult to talk on the phone during work hours during the week because of people coming in my office. 

I wanted to be on screen share with someone to help me link my credit card account to my QBO acct. 

It's actually pretty terrible their website says that they're open on Saturday for support but they are not. I have QuickBooks Pro and payroll and there is no phone number, no chat, and no way to speak with anybody. Quite disappointing, frustrating and inexcusable given the amount of money they charge for the subscriptions.

We truly understand how crucial it is for you to have quick access to our support team whenever you encounter issues with QuickBooks, @aron4. Allow me to share some valuable information about this. 

Please be aware that our support hours vary by product. For QuickBooks Pro and Basic, Enhanced, or Standard payroll services, our customer care team is available Monday through Friday from 6 AM to 6 PM PT. However, if you are a QuickBooks Enterprise or Assisted Payroll user, you can contact us any time, any day of the week for assistance.

If you would like more detailed information about our support hours for QuickBooks products, please visit our article: Get help with QuickBooks products and services

For a concise introduction to enhancing your business workflow and financial reporting in QuickBooks, read this insightful article: Run a report.

It's our duty to ensure that you can seamlessly use our product, @aron4. Don't hesitate to reach out to this forum if you have further questions about contacting our support team. 

@aron4 

Any specific concern?