QBO customer service hours

Thank you for posting to the Community, @ametz1201. I’d be happy to share you with our support hours in QuickBooks Online (QBO).

Before anything else, do you have any specific concerns about QuickBooks? I can be of assistance to it if you can lay them out here. Moreover, our support is available on the following schedules: For Plus, Essentials, and Simple Start they will be available during M-F 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. QuickBooks Advanced supports are available any time, on any day.

On the other hand, you can utilize various financial reports to get a snapshot of your business's financial growth. I also added a resource where you can refer to the complete guidelines for customizing it:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

You’re always welcome to post your queries here for assistance. Just don’t hesitate to click the Reply button to post them here. Take care!

Ok, thank you.  I will be calling tomorrow morning 

I guess QB customer service isn't open on Saturdays....been trying to call and saying they are closed.  I really wanted to take care of this on the weekend not during the week because of people walking in during the day.

Hello there,

You can reach us through live chat and over the phone. You can go through the article to see the support hours: Contact QuickBooks Online Support

You can utilize this article for future reference: Contact QuickBooks products and services support.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead!

I tried to call a few times, and it says the customer service is closed

I tried to call customer service a few times this morning and it said it was closed. I would like to be on the phone with someone and do screen share to go over what I need help with.

Thanks for getting back on this thread, @ametz1201.

I'm here to share additional details about our customer service support hours.

To ensure your concerns are addressed promptly, they're available M-F 6 AM to 6 PM PT for Plus, Essentials, and Simple Start QBO versions, and Saturday 6 AM to 3 PM PT Advanced, any time, any day.

Moreover, I'll add this article if you want to customize your view in QBO in the future: Understand the navigation menu in QuickBooks Online.

Please know that this thread will still be open for your concerns. We're here to help.

You are telling me the same thing I was already told. But I can’t get a hold of anyone today to go over what I need help with.  I have cold a few times today and they are closed it says. 

I guess I don’t have those versions of QB that has help on Saturdays. Which stinks because like I mentioned before it is difficult to talk on the phone during work hours during the week because of people coming in my office. 

I wanted to be on screen share with someone to help me link my credit card account to my QBO acct. 

It's actually pretty terrible their website says that they're open on Saturday for support but they are not. I have QuickBooks Pro and payroll and there is no phone number, no chat, and no way to speak with anybody. Quite disappointing, frustrating and inexcusable given the amount of money they charge for the subscriptions.

We truly understand how crucial it is for you to have quick access to our support team whenever you encounter issues with QuickBooks, @aron4. Allow me to share some valuable information about this. 

Please be aware that our support hours vary by product. For QuickBooks Pro and Basic, Enhanced, or Standard payroll services, our customer care team is available Monday through Friday from 6 AM to 6 PM PT. However, if you are a QuickBooks Enterprise or Assisted Payroll user, you can contact us any time, any day of the week for assistance.

If you would like more detailed information about our support hours for QuickBooks products, please visit our article: Get help with QuickBooks products and services

For a concise introduction to enhancing your business workflow and financial reporting in QuickBooks, read this insightful article: Run a report.

It's our duty to ensure that you can seamlessly use our product, @aron4. Don't hesitate to reach out to this forum if you have further questions about contacting our support team. 

@aron4 

Any specific concern?

I have been calling (during open hours) for about 2 weeks as I am being double billed, and they say call back when we are open.

Thank you for reaching out and sharing your concerns, @creamery. I appreciate your patience as we navigate this situation together. I understand how frustrating it must be to have been unable to contact our customer service for two weeks, and I acknowledge the impact this has had on you. I want to assure you that I’m here to help you connect with our support team so you can get the assistance you need. I’ll provide you with the necessary steps and our business hours to make this process easier.

Before we move forward, could you please share the steps you've taken to contact our support team? We offer three convenient ways to reach our support team. Let me walk you through each option.

1. Open your QuickBooks account and select the Help (?) icon.
2. Enter the keyword of your concern in the Search section and click on Contact Us.
3. Choose your preferred method of communication:

• Get a Callback from the next available support
• Chat with a live expert.

Here are our support hours for QuickBooks Online:
 

• For our Solopreneur, Simple Start, Essentials, and Plus plans, we're here to help from Monday to Friday, 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT.
• If you're using the Advanced plan, you can reach us anytime, any day!

In addition to this, I would like to share an article that will guide you through the process of closing your previous fiscal year and preparing for the new one in QuickBooks Online: Year-End Guide for QuickBooks Online. It offers step-by-step instructions and best practices to ensure a smooth transition and accurate financial reporting.

Please remember that you can reach out to us anytime with any questions or concerns related to QuickBooks. My team and I are available 24/7, and our goal is to provide you with the best solutions to meet your needs. Wishing you a great day ahead!

I am trying to re-subscribe.  But your menu does not allow it.

@dickyp 

QB Online or QB Desktop?

To troubleshoot your resubscription attempt in QuickBooks Online (QBO), I would first like check if you're encountering any error messages, dickyp. These messages can provide valuable insights into the nature of the issue, helping us identify the problem and find a solution more efficiently. Let's proceed with some basic troubleshooting steps to help you achieve your goal.
 

If you're not seeing any error messages, I recommend starting with some basic troubleshooting steps that can address potential browser-related issues. This approach will help determine whether the problem is specific to your current browser settings.
 

Begin by accessing your QBO account through a private or incognito browser window. Here are the keyboard shortcuts you can use to open an incognito window in various browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Once you've opened the incognito window, please try logging into your account again and follow the steps to resubscribe in QBO.

If the issue persists after these steps, I recommend reaching out to our live expert support for further assistance. Our experts have access to specialized tools that allow them to investigate the issue more thoroughly and work towards a tailored resolution.

Here's how you can contact live support:

1. Sign in to your QuickBooks Online account.
2. Click (?)Help at top right corner.
3. Enter your concern and click Let's Talk.
4. Select Contact Us to connect to live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.
      

Please be guided that our support hours are as follows:

• Plus, Essentials, Simple Start M-F 6AM to 6PM PT and Saturday 6AM to 3PM PT
• Advance, they are open 24/7

QuickBooks Online provides payroll integration, tools for tax preparation, and possibly features for time tracking and inventory management, depending on your subscription. I've included the QuickBooks Overview that can assist you in finding the right QBO product.
 

I've provided a helpful resource below to support you as you navigate the next phase of the transition:

• Connect Bank and Credit Card accounts in QBO.
• Download the most recent bank and credit card transactions in QuickBooks Online.

Opting for a QBO subscription can greatly enhance your business operations, particularly if you're seeking streamlined and user-friendly financial management solutions. Our team is standing by to address any additional queries - simply reply to this thread.