QBO has been extremely slow/unresponsive since 10/6/22 for the whole company. Different locations, different internet providers. Cannot get work done. Any solutions?

Welcome to the Community, centerfortherapy. I appreciate your detailed information.

I've reviewed our ongoing/solved investigations and can confirm there's currently no reports of QuickBooks running slow or appearing unresponsive.

Since you're encountering unresponsive pages and slow loading times, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to load pages properly.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to use QuickBooks without encountering slow speeds and unresponsive pages while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it continues occurring while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Samsung - version 10 or newer
• Opera - version 68 or newer
• Safari - version 12 or newer (Mac only)

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please don't hesitate to send a reply if there's any questions. Have a lovely day!

Thank you for your response and suggestions. We had already tried all of these suggestions, with no success. An investigation has been opened and the team is working on a fix. Customer support said there are other reports of this loading problem.

Fingers crossed this will be fixed soon!

Thanks, again, for your response.

I am having the same issues.  I have cleared my browser cache and cookies and it did not help. Workflow is at a crawl.  I work in a very fast paced office and this is hindering my ability to complete necessary daily tasks.  Every "help" article is the same and nothing changes with the "fixes" that are recommended.

Hi Andrea32176!

I can see that a slow QuickBooks Online (QBO) hinders you from working smoothly. I recommend contacting our QuickBooks Online Support to further analyze this matter.

For future use, you can visit Why is my QuickBooks Online slow? to learn more about the QuickBooks Online performance overview and how mobile connections and internet browsers affect it.

Please feel free to leave a comment on this post if you need help with QuickBooks-related processes, reports, etc.
 

We have had the same issue.  QBO freezes in particular on invoices or reviewing previous transactions.  It's to the point we can hardly function.!

I can attest that we have been experiencing the exact same issues in the same timeframe.  Nothing helps and I have gone through all the steps suggested.  Except that I am unable to contact support because I encounter and "Oops! We are having difficulties now and are working to resolve them."  Looking for any support or advice as it has been a tremendously trying week.

Same issue and it's so frustrating. When I called in, they stated there were no known issues. I've tried different browsers, private windows, etc. Our office has been at a stand still all week because of this. Unacceptable. 

I have had an open investigation since Monday morning. This morning I received an email stating "We are happy to let you know that our engineering team have now deployed a fix for this issue."

Except, the problem is NOT fixed. I am currently in the queue to speak to customer support again.

They know there are others with the problem.

It has most definitely been a frustrating week! 

Thanks for sharing your concern in this forum, @JBlohm-SLMP, NatC123. This isn't what we want you to go through. 

Since the issue persists even after following all the recommended resolutions here, you can click this link to start a chat session with our live support agent instead. 

I'm always here to listen and guide you more if you have any additional concerns. Take care!

I have tried all avenues including the live chat. The live chat was a joke. I waited for interaction only to be told they would send me info which never happened. I am extremely disappointed in QB customer service and tech support. This issue should not take 5 days to fix. 

I wish you didn't have to experience all that, Michele67a.

Let me make it up to you by ensuring you'll be added as one of the affected users.

We have an ongoing investigation about QuickBooks Online being slow when accessing various pages. I understand you've contacted our support team, but I recommend reaching out to them again so that you'll receive an update once this is resolved.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Choose the Get help from a human button.
6. Select Chat with us or Have us call you.

Beforehand, please check out the support hours to know their availability.

Additionally, I've added these resources that'll help you learn more about how to optimize the QuickBooks Online performance:

• System Requirements for QuickBooks Online
• Performance Overview for QuickBooks Online

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. 

This is totally unacceptable.  QB continues to sign up and convert as many desktop customers to QBO to increase their revenue stream.  There ius a total lack of customer service and transparency with this problem.  Our company has been experiencing this since last week and has crippled our office productivity.  

We called and demanded a credit for this months subscription fee.

Clearly, there is a problem with their servers or something.   I hope this is resolved soon because it is completly unacceptable.  

Now I see there is a prompt in the customer file that tells me "This customer is likely to pay in __ days"  I could care less about that info. JUST GET THE PAGES TO LOAD QUICKBOOKS!!

This is happening to us also.  We have to "refresh / reload" after each and every entry.  Very poor responses to help us fix this issue.  Loosing confidence in QuickBooks.

Any fix for this?  We are experiencing the same issues.

We are seeing the same problems. It appears that you can work 1 drill down action to edit an item but the browser hangs on the second drill down action and all further activities which require a browser refresh. Hitting F5 (refresh) lets you get work done but this is a long running problem and needs to be resolved. It may be that Intuit have failed to keep up with some new criteria within browsers to prevent pop-ups or similar actions which they had previously been exploiting.

Thank you for letting us know that you're also experiencing performance issues, MTL-CM.

I can see that my colleague, ZackE, Bryan_M, katherinejoyceO, CharleneMae_F have shared the steps to resolve performance issues. It's best if you can reach out to QBO Support so your QBO company will be checked and investigated further.

Please don't hesitate to reach back out if you have questions. Take care and have a good one.

Same issue here. I'm being told by chat I'm the only one reporting this.  BS. 

I've tried a chromebook and a PC. I've updated chrome on each. I've tried incognito.  I've tried the same chromebook and PC on 3 different internet service providers. Internet speed tests show 75+ mbs.  I bought a NEW Chromebook today and still have the same issue.  I cannot run my business this way and am getting nowhere with support.  And this is what the browser compatibility tool gives me: 

403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

To anyone having this issue, my BOOKKEEPER solved the issue. 

She logged into my account and had no issue with pages being slow to load, so she created me a new user profile under my account and it worked like a charm.  Log back into the old profile just to check and it's slow city.  

Couldn't be more disappointed with Quickbooks support. 

Zach is telling you lies.  The company continues to experience these problems, but its CS script tells them to not acknowledge its issues.  I just got off the phone today with a QBO Expert regarding the same issue - specifically in the Settings>Account and Settings>Advanced area.  All the same advice, different computers, different browsers, maybe it's your internet... I tried it all.  Please wait 24 hours.  That's what I'm doing now.  Our team has experienced the same issues for a couple of weeks on one of our files (we have four).  And, who would have guessed, my QBO Expert did some searching and they haven't been experiencing any of these issues.  Looks like you have - and others - as documented here.  But let's lie to our customers, the people who pay our bills.  

Dear Intuit, your users are smart.  Stop lying to them.  And get to work acknowledging your issues and fixing the bugs.