I recently upgraded to QB Pro 2020 and have had no problems. This morning I had an update for the program. Now QB will not open. Can someone please help me? I have restarted my computer, but that did not help. I know it had something to do with the update. It was working fine last night when I turned it off.
Thank you for joining the QuickBooks Community, VickiL. That was a great idea to restart the computer to make sure there weren't any pending updates. Before proceeding, did you receive any error messages when you tried to open Quickbooks? In the meantime, I would recommend launching the Quickbooks Tool Hub. This tool will help fix company file issues, program issues or errors, and much more. Here's how:
Close your Quickbooks Pro program.
Download the recent version of the QuickBooks Tool Hub and save the file where it can easily be found.
Once it downloads, open the file (QuickBooksToolHub.exe) and follow the on-screen instructions.
You will see this icon displayed on your desktop, double click it.
If you're not able to find it, use your Window Start Menu and search for it.
Once that application launch, you could do one of these two things: If you are experiencing an error message when opening the company file. Select the Company File issue tab, then choose Quick Fix my file and the Quickbooks File Doctor. If you are having issues opening the program, use the Program Problem tab. I suggest selecting Quick Fix my Program.
Once the tool has finished running, opening back up Quickbooks to log in to your company file. For more information on fixing common problems and errors with the Quickbooks Desktop Tool Hub, this article would be very resourceful.
Keep me posted if you run into any more problems. I'll be on standby. If you have any more questions, feel free to reply below. The Community and I will do our best to help. Take care.