QB POS 19. The Quick Pick items all show a 0 quantity. My Item List shows the correct quantities. How can the Quick List be corrected?
Let's make sure the Quick Pick items will show the correct quantity, New Era.
Ideally, once you have already the connection established between QuickBooks POS and your device, you'll have to edit the items you want to be available on your mobile device in your POS software to set them to sync. To ensure all the items shows the correct quantity, you have to create a Quick Pick group first. To this, I've outlined the steps below:
Then, add items to a Quick Pick group. Here's how:
If you want to remove an item from a group:
Please know that this only removes the item from the group, not from your inventory list. Also, here's how you can add Quick Pick items to a sales receipt:
In case you want more details about POS, please refer to these articles:
Leave a comment below if you have further questions about inventory in QuickBooks Desktop and POS, I'll be of help.
Hello there again, @New Era.
Since you're experiencing the issues with Quick Pick List not showing the correct quantity on your workstation, I suggest verifying and rebuilding data on your QuickBooks Desktop.
Verify Data self-identifies the most common data issues within a company file, while Rebuild Data self-resolves the majority of the data integrity concerns found by Verify Data
Here are common reasons to use the Verify and Rebuild features:
To verify data:
If you see:
To rebuild data:
To check for remaining data damage, see this: Verify and Rebuild Data in QuickBooks Desktop.
We're always here to back you up. Just reply to this thread for additional questions about this matter or QuickBooks. Take the best care!
Thanks for getting back here, New Era.
I'd like to clarify some info regarding your concern.
Since the issue is coming from your QuickBooks Point of Sales, you'll want to make sure that the program is updated to the latest release. Here's an article for the steps: Update QuickBooks Point of Sale.
Once updated, try to check if the Quick Pick items in your QB POS 19 shows the correct quantity. Otherwise, follow the troubleshooting steps in these articles:
Then, check the items again. If the steps above doesn't work, I recommend reaching out to our Customer Care Team. They can further investigate what's causing the issue and help you fix it. Please take note that our office hours for QuickBooks Desktop Point of Sale is available from M-F 6 AM to 6 PM PT.
You can click the Chat with us link or get our direct phone number here.
I'd also like to share this link to learn more about the QuickBooks Desktop Point of Sale: QuickBooks Point of Sale (POS) FAQ.
Please feel free to leave a reply if you have any additional questions or other concerns. Take care and stay safe.
Thanks for the explanation. It doesn't solve the problem. I had contact with a couple people who work with POS all the time. Both said this is a known issue that Intuit doesn't acknowledge. However the good news is it doesn't seem to affect anything important. So, the best way to fix it is to set the Icons in the Quick Pick list to solid color and just ignore it.
Nice to have you joined this thread, @BirdSeed.
Have you tried the troubleshooting steps shared by my colleague above in fixing the issue? If you haven't, I recommend going through them to fixthis. If you have and the issue persists, I suggest re-installing the app to isolate this.
If this is not the case, I recommend contacting our support team. One of our live agents can look into your account and investigate the cause of this matter. They can also provide additional steps in resolving the issue.
You can refer to the link provided by colleague RenjolynC above in contacting them.
Once you're all set, please feel free to check out this article for your reference: QuickBooks Point of Sale (POS) FAQ. This contains links and details on how to efficiently manage your QuickBooks Point of Sale.
I'll be around to assist you whenever you need more help with your POS. Simply tag me in your reply, I'll get back to you as soon as I can. Take care!