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New Era
Level 1

Quick Pick List

QB POS 19. The Quick Pick items all show a 0 quantity. My Item List shows the correct quantities. How can the Quick List be corrected?

Thank you.

8 Comments 8
QuickBooks Team

Quick Pick List

Let's make sure the Quick Pick items will show the correct quantity, New Era.


Ideally, once you have already the connection established between QuickBooks POS and your device, you'll have to edit the items you want to be available on your mobile device in your POS software to set them to sync. To ensure all the items shows the correct quantity, you have to create a Quick Pick group first. To this, I've outlined the steps below: 

  1. On the homepage, select Make a Sale to start a new sales receipt.
  2. Select Quick Pick Items.
  3. Select Add Group.
  4. Give the new group a name. If you need to rename, remove, or change the color of the group icon, right-click and select the option.


Then, add items to a Quick Pick group. Here's how: 

  1. Open a new sales receipt and select Quick Pick Items.
  2. Select the group you want to add items to.
  3. Select Add Item.
  4. In the Select an Item field, enter the product or service name to search your inventory. Then select it from the list. You can also scan the item. If you want to check out all of your Quick Pick groups and items, select the Reports menu. Then select Items and Quick Pick Item List.


If you want to remove an item from a group:

  1. Open a new sales receipt and select Quick Pick Items.
  2. Select the group you want to remove items from.
  3. Right-click the item you want to remove and then select Remove Item from Quick Pick.


Please know that this only removes the item from the group, not from your inventory list. Also, here's how you can add Quick Pick items to a sales receipt:

  1. Open a new sales receipt and select Quick Pick Items.
  2. Select the Quick Pick group.
  3. Select the item and then Continue to add it to the sales receipt.


In case you want more details about POS, please refer to these articles: 


Leave a comment below if you have further questions about inventory in QuickBooks Desktop and POS, I'll be of help.

New Era
Level 1

Quick Pick List

Hi: Thanks for the reply. I am not talking about using a mobile device. I am talking about on the workstations.

QuickBooks Team

Quick Pick List

Hello there again, @New Era.


Since you're experiencing the issues with Quick Pick List not showing the correct quantity on your workstation, I suggest verifying and rebuilding data on your QuickBooks Desktop.


Verify Data self-identifies the most common data issues within a company file, while Rebuild Data self-resolves the majority of the data integrity concerns found by Verify Data


Here are common reasons to use the Verify and Rebuild features:

  • Fatal errors when you use QuickBooks Desktop.
  • Discrepancies on reports, such as invoices or bills that post with negative values.
  • Deposited payments show up in the Payments to Deposit window.
  • Balance sheet reports do not show all accounts.
  • Names are missing from lists.
  • Transactions are missing.
  • Run a well-data checkup to make sure your company file is error-free.


To verify data:

  1. Select Window then Close All.
  2. Verify Data. Click on File then select Utilities. Click on Verify Data.

If you see: 

  • "QuickBooks detected no problems with your data," no further action is needed.
  • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
  • "Your data has lost integrity," indicates there is data damage in the file.  Continue to the steps below to Rebuild Data to correct the problem.


To rebuild data:

  1. Click on FileUtilities then select Rebuild Data.
  2. Click Ok if you receive a message to back up your company file.
  3. Choose where you want to save your backup, then choose OK at the bottom of the QuickBooks Desktop Backup window.
    • If a message asks if you want to replace another backup file, choose NO. Type in a new name in the File name field and hit Save.
    • If the backup fails, select Cancel at the Rebuild prompt and contact Payroll Support for additional assistance.
  4. The Rebuild Data utility starts as soon as the backup is done.
  5. Select OK if you get the message "Rebuild has completed".


To check for remaining data damage, see this: Verify and Rebuild Data in QuickBooks Desktop.


We're always here to back you up. Just reply to this thread for additional questions about this matter or QuickBooks. Take the best care!

New Era
Level 1

Quick Pick List

Lets make sure I understand. I am having the issue in POS. You are telling me to go to Desktop Pro to fix something in POS. Is that correct?


QuickBooks Team

Quick Pick List

Thanks for getting back here, New Era.


I'd like to clarify some info regarding your concern.


Since the issue is coming from your QuickBooks Point of Sales, you'll want to make sure that the program is updated to the latest release. Here's an article for the steps: Update QuickBooks Point of Sale.


Once updated, try to check if the Quick Pick items in your QB POS 19 shows the correct quantity. Otherwise, follow the troubleshooting steps in these articles:


Then, check the items again. If the steps above doesn't work, I recommend reaching out to our Customer Care Team. They can further investigate what's causing the issue and help you fix it. Please take note that our office hours for QuickBooks Desktop Point of Sale is available from M-F 6 AM to 6 PM PT.


You can click the Chat with us link or get our direct phone number here.


I'd also like to share this link to learn more about the QuickBooks Desktop Point of Sale: QuickBooks Point of Sale (POS) FAQ.


Please feel free to leave a reply if you have any additional questions or other concerns. Take care and stay safe.

New Era
Level 1

Quick Pick List

Thanks for the explanation. It doesn't solve the problem. I had contact with a couple people who work with POS all the time. Both said this is a known issue that Intuit doesn't acknowledge. However the good news is it doesn't seem to affect anything important. So, the best way to fix it is to set the Icons in the Quick Pick list to solid color and just ignore it.


Level 1

Quick Pick List

did you ever resolve this?  

I just installed an update (R9) and have the same issue now.  I do not want to just ignore it......

QuickBooks Team

Quick Pick List

Nice to have you joined this thread, @BirdSeed.


Have you tried the troubleshooting steps shared by my colleague above in fixing the issue? If you haven't, I recommend going through them to fixthis. If you have and the issue persists, I suggest re-installing the app to isolate this.


If this is not the case, I recommend contacting our support team. One of our live agents can look into your account and investigate the cause of this matter. They can also provide additional steps in resolving the issue.


You can refer to the link provided by colleague RenjolynC above in contacting them.


Once you're all set, please feel free to check out this article for your reference: QuickBooks Point of Sale (POS) FAQ. This contains links and details on how to efficiently manage your QuickBooks Point of Sale.


I'll be around to assist you whenever you need more help with your POS. Simply tag me in your reply, I'll get back to you as soon as I can. Take care!

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