I have installed the Quickbooks online desktop several times, thinking I did something wrong. It works on install but once the app is closed or the MacBook has restarted, t keeps crashing. As in the app seems to open and then immediately says that it cannot open and that the issue should either be ignored ( which mean not using it) or reported to Apple (which won't help anything).

Quickbooks is a software that should work seamlessly as it deals with finances, taxes and and overall operation of businesses. 

Why is this happening to the desktop application and how can it be fixed? Our company uses the Quickbooks Plus. 

Thanks 

There's also a contradiction in your post. Are you using QBO (online) or QBD (desktop)? There is no online desktop.

Let me help you fix the issue, NewToThis23.

First, let's restart your MacBooks so it frees up memory and reduces energy consumption with software updates giving you a fresh start. After that, ensure QuickBooks is updated to the latest release so you'll always have the latest features and fixes.

Once done, use the verify and rebuild utility tool to identify errors and fix issues that have been found. To do so, follow the steps below:

1. Go to File menu, then select Utilities.
2. Select Verify Data. If a problem is detected:
   1. Go to File menu, then select Utilities.
   2. Select Rebuild Data.
   3. Run Verify Data again.
   4. If it still detects a problem, restore a backup.

Next, run your computer in safe boot mode to figure out if there's a conflict between QuickBooks and any software installed on your MacBook. Here's how:

1. Shut down your computer.
2. Press the Power button, then press and hold the Shift key on your keyboard until you see your Desktop.
3. Open QuickBooks and perform the same task you were trying to complete before the Crash Catcher appeared. If you’re unable to reproduce the problem, this might indicate a conflict between QuickBooks and something installed on your computer.
4. Return to normal mode by restarting your computer without pressing anything.
5. If the issue persists in normal mode, contact an IT professional.

You can also check out Solutions 5 and 6 of this article if you're still unable to fix the issue. I've added this article for more information: Troubleshoot Crash Catcher.

Moreover, you may also want to process customer payments online. I've got this article for reference: Turn On Online Payments In QuickBooks Desktop For Mac.

I'll be here ready to lend a hand if you have other concerns accessing your QBDT Mac program. Please don't hesitate to leave a reply below. Stay safe.

No contradictions. I use QUICKbooks online which also has a desktop application named the same.

I appreciate you getting back on this thread, NewToThis23. I'm here to share some details about what causes the problem.

The QuickBooks Online (QBO) desktop application for Simple Start, Essentials, and Plus plans was discontinued last April 20, 2021. It is the reason why the program keeps on crashing on your computer. At this time, the program is only available to Advanced and Accountant users. We've launched this to provide more innovative accessibility and streamline workflows.

As a workaround, I recommend accessing your QBO Plus account via supported browsers. Doing so helps you have a better experience while working on your books anytime, anywhere. You can click this link to sign in: https://app.qbo.intuit.com/app/homepage.

Alternatively, you may want to consider upgrading your subscription to Advanced. This way, you can utilize the desktop app. Here's how:

1. Sign in to QuickBooks Online as a primary or company admin.
2. Go to Settings and select Subscriptions and billing.
3. Make sure your payment info is up to date.
4. In the QuickBooks Online section, select Upgrade your plan.
5. Review the available plans and then select Choose plan.
6. Follow the on-screen steps to upgrade your plan.

For more details, please see this article: Upgrade or Downgrade your QuickBooks Online Edition.

Finally, you can check out this video tutorial on how to efficiently utilize the program: How to use the QuickBooks Online app for your computer.

Please feel free to keep me posted anytime if you require further assistance with QuickBooks Online. My goal is to ensure that you always achieve your desired outcomes with bookkeeping. Take care and stay safe!

Hi All,

I've spent tens of hours troubleshooting this issue, as I know many many users have as well. I scoured the QB and Reddit forums and hadn't found anyone with a resolution for the issue our company had. It of course may not be the same as everyone's since it's such a general symptom.

I'm adding a solution we found which finally rid us of the issue. I haven't seen it anywhere else, so I'm spreading it as far and wide as I can.

We run Quickbooks Desktop Enterprise 2024. One of our user's had QB crashing on her computer within 3-5 minutes, every time she opened it. We went through all of the typical fixes: All of the tools in that Quickbooks Tool Hub. Uninstall/Reinstall (3 times) with different file paths, disabling/re-enabling all types of services. IT even wanted to wipe the PC and start over.

I finally noticed in the Resource Monitor that Quickbooks Messenger had around 20 instances held in memory which threw a fed flag. I found the crash logs and saw messenger may have been the culprit. Looked into how to disable it, and the Admin has to do it with the company file open. So, this is what we did and it finally stopped crashing!

Diagnose (Skip to solution if you'd like)

1. Check if your resource manager also shows too many Quickbooks Messenger instances in memory: In your windows search bar, type "Resource Monitor" and open it (or open Resource Monitor in any other way you choose). In the Overview tab, Memory section, scroll to see if you have many instances of Quickbooks Messenger listed (I don't recall exactly the name and they're gone now, but you'll recognize it when you see it). They may not be present if you've just restarted your computer and haven't tried to open QB since.

2. Check QB logs at: C:\Users\[User]\AppData\Local\Intuit\QuickBooks\Log. There should be a ton of QBMessenger logs there. (I took this also as a sign of an issue).

3. Check you windows dump logs: C:\Users\[User]\AppData\Local\CrashDumps. I found a number of .dmp files from QB Messenger here also.

Solution

1. Have all users log out of the QB file.

2. Have your QB Admin log in and turn off Quickbooks Messenger.

3. Log back in to Quickbooks with the user - and it was completely stable for us.

One other issue which may have been part of the problem - Our IT team installed Quickbooks incorrectly on this users computer initially. They installed it indicating that the user would be using and hosting QB files. During one of the uninstall/reinstalls, I corrected this. However, when I opened the company file with the user, it looked like her QB was still trying to host. During one of the quick 3-5 minute sessions with the company file open, I clicked File/Utilities/Stop Hosting..., then closed QB as quick as possible before it crashed. This may have helped.

This had been such a bane as we, like I'm sure you all, rely deeply on QB functioning in order to keep up with our daily operations. In general - a big thank you from our company to everyone posting solutions and helping each other out. I'm glad to see so many solutions working for others and wanted to take the time to put ours out there. I hope this can help some of you with the same symptoms.