I agree, Tony. I thought the same thing. What are the odds that ALL of us suddenly have trouble with our computers?!!

They need to take responsibility and give us credit for hours wasted.

This problem would have been solved a while back if this had worked. Several people tried the tool hub, and it did NOT work. This issue cannot be solved using the tool hub, so please do not post answers that have been posted before and did not work. 

Tool hub did not solve my problem either!

I understand that the Tool Hub isn't fixing the issue when QuickBooks crashes and stop working, CB Bookkeeper.

Let me provide one more troubleshooting step to fix this.

The QuickBooks Tool Hub is used to fix common errors and when it stops working. Since you're having the same issue, the first thing you need to do is check the system requirements needed to run QuickBooks Desktop 2022.

To accomplish your accounting tasks faster with a quicker, more reliable QuickBooks, you can use a 64-bit processor. Most Windows operating systems support 64-bit QuickBooks Desktop. Check out this article to see other requirements: Find out what your computer needs for the best experience in QuickBooks Desktop 2022.

You may want to start over with QuickBooks by downloading the installer via our website. The installer is updated so it has the latest features and functions.

Before doing so, make sure to back up your company file. Then, uninstall your current QuickBooks app. Also, make sure to close all QuickBooks programs or components running in the background.

After that, download the 64-bit QuickBooks 2022 version from our website and install in on your computer. Once done installing the program, restore the company file. I'm adding this article so you can see the latest features and functions: Learn what’s new in QuickBooks Desktop 2022.

If QuickBooks still crashes or isn't working, I recommend contacting our QuickBooks Live Team. They can check if there are other requirements you need to run the program.

Don't hesitate to post again if you have other concerns. Or leave a comment below if you have updates about QuickBooks not working or crashing.

Considering Windows 11 doesn’t even have a 32-bit version, this suggestion of “changing to Windows 64-bit” is kind of redundant. 

Our IT company stated this was an issue with QB using Internet Explorer to work and then having to switch to Edge.  Waited too long to switch and now there needs to be updates from QB to fix the problem.

They are seeing it across the board so please have them send a fix as soon as possible.  I'm assuming they know this since my IT company does and are working to make this happen.

Just an fyi:  I have tried all other suggestions and still the problem persists.

---

@Sarasota Classic Car Museum wrote:

Just an fyi:  I have tried all other suggestions and still the problem persists.

---

@Sarasota Classic Car Museum 

Have you tried to reinstall VC_redist.x64.exe?

@Missgoode2shews1 has confirmed it works on her machine.

https:// quickbooks.intuit.com/learn-support/en-us/install/solution-for-issue-with-quickbooks-re-quickbooks-2022-installer/01/1104102#M35718

I started having this issue with the latest automatic update of Quickbooks desktop. It was absolutely fine before the update, and nothing else on the computer has changed.

I can barely work right now. QB crashes 5-6 times with no error message at all on startup, at various stages of the startup. Sometimes it will be OK until I actually try to do something, like create an invoice. Once it actually gets going and stays going, it's fine. My habit is to enter an invoice before going out on a job, then minimize QB so if the job changes on site, I can remote in and update the invoice before sending it to my customer. If I make it that far, it works, but I cannot continue to fuss with the program 5-6 times a day just to get a stable instance running. I need to actually go out and do the work.

I have run the Tool Hub quick fix and the full fix. I have run the file doctor. I have done *all* of this multiple times. I can't run my business this way.

This started with the last automatic update. Something was changed that made the program unstable. I'm running Windows 10 on an older machine, but it was absolutely fine before the update, which was only a few weeks ago. I keep hoping to see a fix posted or another update, but the complete and utter, irresponsible attitude on Intuit's part that it must be something on the user end is crap. If Intuit does not own this problem and FIX IT, I will be forced to cancel my subscription and find another accounting program. I need to actually do my work, not fuss with an unstable program.

I don't even know what that is let alone to do it.  :)

I have forwarded all emails to our IT company and they said they would check all to be sure it wasn't our system or files.

Thanks for the suggestion.

OK, nevermind.  Not working. 

They keep on making these suggestions that require a person with an IT degree to understand and execute.  They need to fix this product and make the fix user friendly.  We have all wasted too much time on this issue for QB to come back and tell us to do all these summersaults.  

As an IT person I can tell you they haven’t given a single fix in this thread, just the old “clear your cookies and cache” to buy time while they figure out what went wrong on their R5 update. It’s very obvious where the problem is, they just don’t know how to fix it. 

they knew Internet Explorer 11 was being discontinued a looooong time ago, yet they failed to prepare. 

I can confirm that it crashes with a clean OS install with all OS updates and ONLY QuickBooks Premier 2022 installed.  No other programs or changes made other than QuickBooks.

R4 works fine.

R5 crashes.

So it does not matter if Chrome was installed or not.

And anyone that is going to post the same useless answers about checking the INI file, drive corruption, etc, PLEASE READ THE THREAD FIRST!  Those answers do not fix THIS issue.  If they did, this thread would already be closed up and people would be moving on.  Instead, more and more people are having the issue and are joining the thread.

Thanks for following up with the Community, Sarasota Classic Car Museum. I appreciate you performing our recommended troubleshooting steps throughout this thread.

On June 10, 2022, all supported versions of QuickBooks began using Intuit's new custom browser. This way, there's no need to rely on compatibility with third-party web browsers, such as Internet Explorer or Microsoft Edge.

Since your books continue crashing after troubleshooting with the Verify/Rebuild utilities and QuickBooks Tool Hub, you'll want to get in touch with our Customer Care team directly. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
4. Press Continue.
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available. They can also be reached through our website if you're unable to contact them through QuickBooks.

Please feel welcome to send a reply if there's any questions. Have a lovely day!

I too am having 2022 Premier Plus Edition crashing upon start up. I enter login and password and it comes up and then closes immediately. I can usually get it to stick after repeated tries. Never had this issue with 2019 but was forced to buy 2022 for payroll support. I ran the QB desktop file doctor and it said nothing was wrong. Something is wrong. 

They - Intuit - need to get their act together!!

My QB crashed 4 times today, until I was able to stay on it the 5th time.

It is a waste of valuable time.  We are not getting the service we paid for.  All we are getting is useless IT advice.

I am not an IT person, and refuse to waste time on things I know NOTHING about.

For the money this software costs, I am expecting to get a working software.

I am with you.

Their IT department is aware of the issues - I am 100% sure of that, after getting so many complaints.

Please let me know which software you are considering.  I am looking as well.

JUST SPOKE WITH MY NEPHEW WHO HAPPENS TO BE A MIT GRAD WORKING ABROAD HE ASSURES ME THERE IS NO FIX AND QUICKBOOKS  HAS TO FIX THE PROBLEM

REALLY DISAPPOINTED IN QUICKBOOKS AT THIS TIME

I tried the various recommendations by the QB Support Staff and unfortunately QB desktop 2022 still regularly crashes. After communicating to the community, the QB Support staff  directed me to contact the “Customer Care team”. After seeing so many people with the same issue, I am hesitant to work with the Customer Care Team since the crashing issue does not seem to be isolated to a few consumers of the QB desktop 2022 but many. Has anyone on this thread followed any instruction provided by the QB support staff that monitor this community site and found a remedy to the crashing problem? If not, for those contacting the Customer Care Team, has anyone obtained help to overcome the crashing problem? If not, it seems the best route for Intuit is to figure out the problem and apply a patch so that all of us with the same crashing problem can go back to business as usual. Appreciate any feedback from the QB Community.

Hello stephaniegoes, odjud and jamesbberg.

My primary priority is getting you access to your QuickBooks Desktop (QBDT).

I appreciate that you performed the following troubleshooting procedures of QuickBooks Desktop file doctor and other possible solutions. Since the issue persists, I would recommend giving us a short call to check it further. We'll need to pull up your account in a secure environment and then run a set of examinations to amend the underlying issue.
 

Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. You can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

Alternatively, you can also use this link: 

1. Go to this link: Contact  QuickBooks Desktop.
2. Enter your full name and email address.
3. Then, follow the on-screen instruction to complete the process.

To find out when agents are available, be sure to review their support hours.

As always, if you're looking for more QuickBooks content and tips in the future, visit our QuickBooks Community Help Articles website.

You can keep us informed here on how the call goes. I want to make sure this is fixed for you.

Jamesbberg,

No, none of the fixes suggested have fixed my issue, including checking the version of VC_redist.x64.exe installed.  Here is the issue I'm experiencing, what I've identified, and my temporary workaround:

The suggestions to make sure you have the latest update reveal that Intuit isn't really paying attention.  It IS the latest update - R5 that is causing the problem.

I have 6 servers that run QuickBooks Enterprise 2022 - two database servers and 4 remote desktop servers for my users to access their files. All servers run the same updated version of Windows Server 2012 R2.  I have QB R5 successfully running on 5 of those servers.  The last server, also w2k12 r2, will not run R5.  When I update to R5, QB crashes at the splash screen.  I can't even GET to a company file on this server since it crashes immediately.  It crashes on everyone's RD profile so it can't be a bad qbwuser.ini file (or they are all bad).  

After a lot of digging and research, I isolated MY issue to a malformed Digital Signature that is attached to the R5 download (see my previous posts for more details).  What is most puzzling is that I ONLY have this issue on this single server.  All other servers download the installer and the Digital Signature is fine.  If I copy a known, good installer to the bad server, the certificate shows as malformed. I then built a new, remote desktop server, same OS, same updates, and I can download a good copy of the installer.  If I copy the installer from the server that is crashing, it copies over just fine and I can install QBE R5.  Therefore the problem is with this single server.  However, that doesn't negate the issue because I believe this is the crux of the problem.

My workaround was to reinstall QBE 2022 R3 on this one server, which runs just fine.  I'm hesitant to move my users to a new server since they've lost enough time already. Those who have rolled back to QB versions other than R5 have discovered they can work again. 

I periodically repost these details in the desperate hope that someone, anyone, from Intuit will see it and use it to identify and fix the problem. I can get by running R3 only so long. 

Yes you can call them, waste 2 hours on the phone deleting cookies, and then end up where you started. They know it’s a programming issue; they’re just buying time. 

SarahannC, has anyone worked with QB technical support and are no longer crashing? If not, then your suggestion does not seem appropriate. Please advise if anyone that is crashing with QB desktop 2022 obtained a resolution. 

From what I see, the Quickbooks team members all have different suggestions to fix the common problem we are all having - 2022 edition crashes as soon as you log in. We should not have to be trying all of these suggestions to figure this out. How about a patch Quickbooks or an email to say, just do this and here are the clear steps? Currently just leaving QB on and minimizing it when not using it. I dread rebooting for any reason. Crap, the other day the power went off and I spent an hour trying to get it to work again. 

Please fix it for everyone.  YOU do not have time to deal with the many many people having this problem, and neither do we have MORE time to spend trying to fix this issue.