Quickbook Desktop Pro 2021 license expired

Thank you for bringing this to our attention, @Schliebco. We want to ensure that all of our customers have the best possible experience.

In your case, we might need some details to get you to the bottom of this. However, the Community is a public forum. That said, we're unable to share any confidential information.

I understand you've already contacted support, but I suggest you continue working with our support team. They have the necessary tools to help you fix the issue with your old account and help you buy a single-user permanent license for QuickBooks Desktop. Also, you can request a screen-sharing session with them.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter a brief description of your issue.
4. Then select Let's Talk, and then choose a way to connect.

Please check out this article for QuickBooks support hours:  Contact QuickBooks Desktop Support.

Feel free to save or bookmark these articles just in case you might need them when installing and activating your new license:

• Fix activation, license, and product numbers issues
• Manage your QuickBooks Desktop subscriptions and services
• Find QuickBooks Desktop license info
• Activate QuickBooks Desktop for Windows

Should you need any further information, please do not hesitate to comment below. We look forward to a successful working relationship in the future. Keep safe!

@Schliebco 

In February I contacted support and I was talked into upgrading my older desktop version, with a lifetime license, to QB Desktop Pro 2021

Last February? I am not sure you were taking with an Intuit Support. Can you check your CAMPS as the Primary Admin and find your license code there? 

Thank you.  I will give that a try.  And thank you for the links.

Fiat Lux,

I assure you it was Intuit support.  I would share the email, but it contains confidential information.

@Schliebco 

Can you login to your CAMPS?

https://camps.intuit.com/

Yes, I can log in and there is no license information there.

It is possible that I was given a "trial" license that expired after 6-months, but there is no mention of that in the email I received with the license, nor in Quickbooks itself. So this might all just be a misunderstanding on my part.

I will be contacting Quickbooks Desktop Support this afternoon, as suggested by GebelAlainaM.

I will post the results here after they are done with me.

I was able to get a license for the latest version of Quickbook Desktop ProPlus by talking to the support desk. They said that there was no such thing as a "single-user, permanent license", and only offered a monthly or annual subscription license.  And I was charged more than what I expected, but I may have misheard the support person on the phone regarding the price.

Bottom line:

• I will be able to access my data, again. 
• There is a lot of misinformation going around. There is no such thing as a single-user, permanent license; at least that is what I was told by the support rep.
• At the end of this fiscal year, Intuit is going to lose a 28 year customer, because I do not like being lied to and I do not like being gouged financially.

Thank you for trying to help.  Please stop telling people that they can buy a single-user, permanent license.  I was emphatically told that there is no such thing.

I would really like to know why you are telling people that they can buy a single-user permanent license?

When I followed your instructions to talk with the Quickbooks support desk, I was told that there is no such thing as a single-user permanent license and that the only option was to buy either a monthly or annual subscription.

Someone is lying or badly misinformed.  Either way, it is a disservice to your customers to mislead them.

GebelAlainaM - I keep trying to reply directly to your post but my messages are put at the end of the thread or just randomly attached in the wrong spot in the thread.  This seems very buggy.

Either you are posting incorrect information or the Quickbooks Desktop Support Desk person I talked to has misled me. Either way, I was not able to purchase a single-user, permanent license for Quickbooks Desktop Pro.  I was told my only option was to upgrade to Quickbooks Desktop ProPlus 2023 and pay for a subscription.  And then I was charged more than twice what I was quoted on the telephone!

I am going to spend another afternoon trying to contact the support desk to get this straightened out.

Please reply to this message and tell me how to buy this single-user, permanent license you wrote about.

Thank you

@Schliebco 

You will be very lucky to find even a used license for QBD 2021 at the moment. You can buy a new license for QBD 2023 Pro Plus and get $100 cash back if it matters. T&C apply.