Quickbooks 2023 crashing after installing Sonoma

I understand how frustrating it can be when software crashes after installing an upgrade, @Seque. I recognize how this inconvenience has caused you to continue your tasks in your QuickBooks.

Please know that this is a known issue with QuickBooks 2023 and the Sonoma upgrade. We are aware that when using QuickBooks on the new macOS Sonoma, there can be a hang on the software just like what you've encountered. Rest assured that we are currently working on compatibility patches for all of our supported versions of QuickBooks for Mac. 

That said, I recommend reaching out to our technical support team. You can ask them for further updates about the patches to when they will be available on your version. To connect with them, follow these steps:
 

1. Head to the Contact Support page.
2. Choose QuickBooks for Mac, then click Continue.
3. Enter your question or your concern that you need help with.
4. Then Continue.
5. Choose the best way to connect with us.

Furthermore, to know more questions about QuickBooks Desktop, browse some of our help articles for more details: QuickBooks Desktop Help Articles.

Feel free to leave a reply if you have other QuickBooks concerns. The Community team is here to assist you in any way we can.

Thank you for the fast response and interest in addressing the problems; we are just looking for an ETA.  

Potential choices:

1.     1 hour

2.     1 day

3.     1 week

4.     1 month

Providing software on an ever-changing Operating System can be challenging, but it would help us plan our business activities if someone could venture a guess.

Thank you for joining in the discussion about the Sonoma issue, Seque.

We are unable to provide a turnaround time as to when this will be resolved. However, I'm a providing the assurance that our engineers are looking in this situation with ticket number INV-93522. If you haven't already, please contact our QB Mac Support using the steps provided by my colleague so your account will be added to the ticket. This way, you will receive prompt updates.

We appreciate your patience and understanding as we work towards resolving this issue as quickly as possible. Rest assured, we are committed to providing you with a resolution and will keep you updated on any progress made as long as you are added to the ticket. Let me know if you have any further questions.

@Seque 

QuickBooks Mac 2023 update has out around 6 hours ago. Run QuickBooks->Check For Updates. (Hold the option key down when launching if you can't open your existing QB Mac 2023).

Are there any other updates to this issue?  I was on the chat with a member of technical support and they basically told me that because I chose to update to the Sonoma OS that I need to purchase a new Quickbooks program.  Is this true?

@KWID 

Which QB Desktop year version do you have?

Hello there, @KWID. I'll share additional details about accessing your company in QuickBooks Desktop (QBDT) Mac.

Currently, there's an ongoing investigation (INV-93522) about QBDT Mac crashing when opening company file. To add you to the list of affected users, I highly recommend reaching out to our phone support team. If you're unable to access the Help support page in your program, you can use these steps instead:

1. Head to Contact Support page. 
2. Next, select QuickBooks Mac.
3. Input the details of your concern in the box and click Continue.
4. From there, choose either Chat or Callback.

Additionally, yes, since Apple released its new macOS version (Sonoma), there might be a compatibility issues for applications (this also applies for QBDT Mac) developed prior to the creation of the operating system. With that said, Intuit also launched a new update patch for 2021-2024 versions for it to be compatible with the new macOS. You can reach out to our phone support team to get the update patch and help you with the process. 

If you have other questions or concerns about managing your QuickBooks account, please don't hesitate to leave a reply below. I'm always here ready to provide prompt assistance.