Quickbooks Desktop 23 sign in keeps crashing.

This isn't the kind of situation we want you to experience when accessing the company file, Didgitgal.

I appreciate you for performing some troubleshooting steps and contacting our support agent. We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service we desire you to experience. Rest assured I'll take note of this so I can pass along your experience here on my end and provide all the feedback you have to the appropriate channels.

To better isolate the issue, it is important to know the necessary system requirements. This ensures QuickBooks is compatible with your setup and will help avoid problems when you start using the program. Then, try running the Quick Fix my Program option from the QuickBooks Tools Hub to resolve common program issues. Let me guide you on how:

1. Close QuickBooks Desktop.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Then, save the file somewhere you can easily find it.
3. Next, open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When finished, double-click the icon on your Windows desktop to open the tool hub.
6. Then, from the QuickBooks Tools Hub, click Program Problems.
7. Choose Quick Fix my Program.
8. Start QuickBooks Desktop and open your data file.

If the steps above do not work, let's suppress your QuickBooks application. This process will help us determine if the issue is with the software or your data file. Let me guide you on how:

1. Double-click the QBDT icon while holding down the Ctrl key.
2. Unless QuickBooks freezes or gives you an error, don't let go of the Ctrl key until you see the "No Company Open" window.
3. Select a company file, and press Open.

If the same thing happens, proceed to Solution 3 of this article: QuickBooks Desktop doesn't start or won't open. You can also repair QuickBooks Desktop to fix any damaged components in the software and run the Rebuild and Verify Utility to troubleshoot error messages.

Feel free to visit our Bring in your data page for more insights about importing your data on your software.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

Hi, with all due respect, I have done this.  I have also deleted desktop users, changed their passwords, uninstalled and reinstalled QB ad nauseum since October when we went to QB23.   

An elite tech was supposed to call me back at 10am.  No phone call.  I called back in and I was elevated to a supervisor because I cannot talk to someone in elite.  The fix is this:  I am to download my company file with all my financials and send it Intuit.    I cannot use QB for at least TWO WORKING DAYS.  If I use the file for those two or three days, anything I input will not be carried over to the repaired file and I will need to re-input it piece by piece.   We will be OUT OF BUSINESS FOR TWO TO THREE DAYS, WORKING DAYS AS YOU DON'T WORK WEEK ENDS.  My ticket # is 1594649457 and yes again I was on the phone from 12:44 to 3:02PM.    Can you send us a QB program to use in the meantime that we can use for the two/three days and then when you send us the corrected file, we can upload the work we did for the two/three days???  We can't close down for two days.  thanks

@Didgitgal 

Another option, consider a 3rd party service to help. If the file can be repaired, the process can be done over the weekend.

Good Morning,

Thanks for your reply!   So when I was out for the week, we brought in our third party IT guys.   It cost us $1800.00 and the end fix working with QB was remove and reinstall the program, and also remove the users and set them up again.

And here I am again with the same problem.

Hello, @Didgitgal. I appreciate you bringing this issue to our attention and for trying to fix the program that keeps crashing when you sign in by doing some troubleshooting steps. I'm here to help you with reaching out to our Support Team.

In your case, this needs to be checked with our QuickBooks Support Team so they'll be able to do further investigation about this issue and can open an investigation ticket if necessary. Thus, the Community is a public forum and we're unable to share or access any sensitive information for security purposes. With that, you'll need to reach out to our live support team once again. 

You can reach out to our support team thru this article: QuickBooks Support.

I’m adding here a link where you can search for articles whenever you have other concerns with QuickBooks Desktop. Help article.

I'll be around if you have any other QuickBooks-related concerns. Stay safe!

@Didgitgal 

You should ask Intuit Data Services to check your file, but you will continue working on your file in the meantime. If they say there's nothing wrong with your file, you may consider having a 3rd party service check your file for free to make sure. Do not ask your local third party service to do anything on your network before you are sure about your company file.

Hello and thanks for the reply.

It has been referred over and over again since October.  As I said in my post, QB (Ivan) wants me to send the entire file in so they can correct it.

I will be out of business as I cannot use QB for those 2-3 days.

Hi, thanks for the reply.

Data services wants me to send them the file.   Yes I can still work on QB but any transactions (Invoices, payments, quotes,Banking, PO's, AP, AR) that I post cannot be uploaded to the corrected file I receive back from QB.  We would have to enter all of the transactions again into the new QB file that comes back.   It would be in the hundreds so that is not going to work.