Quickbooks Desktop crashes after R13 release on Combine Reports from Multiple Companies

I appreciate you following the troubleshooting steps provided, @User20251. Rest assured that we're here for you and dedicated to finding the best solution.

I understand that you have already reached out to our live support team regarding this issue. I recommend contacting them again as they have the necessary tools and expertise to effectively resolve the problem.

1. Open QuickBooks and go to Help.
2. Choose QuickBooks Desktop Help/Contact US or press F1 on your keyboard.
   
   
    
3. Enter your concern in the description box and select Continue.
4. If you can't find answers to your questions, select Contact Us to be connected to an expert for help. Please know that the Contact Us option will display after searching for an article.
5. Choose how you would like to connect with our team on the 'How would you like to connect with us?' page. You can either select 'Have us call you' or 'Chat with us.'

Please also keep their support hours for convenience when connecting to the right expert.

Furthermore, visit the articles below on how to add a new memorized group, determine the original reports you used, and explore other related topics:

• Create, access, and modify memorized reports
• Understand reports in QuickBooks

If you need more help managing your reports, you can always count on me to back you up. Stay safe and have a good one!

Did you resolve the reporting issues after installing the R13 release?

We are having issues with bad data when running memorized reports.  The memorized reports work for one user but are garbage (bad data) for our other users.

Yes, fixes have been implemented in QuickBooks Desktop Release R13_50 or higher, Tracy. I understand that issues with memorized reports can be particularly concerning. There is a primary reason why these reports may work for you but not for other users, which I'll explain further below.
 

The issue could be that other users have not yet updated their QuickBooks Desktop versions. Depending on how QuickBooks Desktop is set up in your environment, this can affect functionality. I recommend ensuring that all users update to the latest release where it is installed.
 

If the problem continues after updating, I suggest contacting our live support team for further assistance. They possess specialized tools and have the expertise to thoroughly investigate and resolve the issue. I'll show you how.
 

Here's how:
 

1. Open your QuickBooks Desktop.
2. On the upper right corner, go to the Help icon.
3. Choose the Contact Us option.
   
   
4. Select Contact Us below.
   
   
5. Type in the details about how we can assist you.
   
   
6. Hit Continue.
    

Moreover, refer to this article to check our availability support in QuickBooks: Get help with products and services.
 

Additionally, this article guides you on how to schedule and send reports or multiple reports in QuickBooks Desktop: Set up and modify Scheduled Reports.
 

Let me know if you have questions about the R13 update in QuickBooks Desktop by replying to this thread. I'm here to help. Also, would you want to learn how to combine reports in QuickBooks? Get back to this thread and I'm here to assist you with that.