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beachlover516
August 20, 2021
Question

Quickbooks Desktop for Mac 2021--Help Menu is not working

  • August 20, 2021
  • 4 replies
  • 20 views

When I click on the help menu as shown here:

 

 

The category showing as Quickbooks Help only brings up help from older versions of QB on my computer, such as QB 2015 or QB 2016.    This is also the case when you click on the ? from any task within QB.

 

Also when you click on "What's New in QuickBooks" in the menu above and then click "Learn More", you get the following:

 

 

So my question is why is the "in application" help not working with content from 2021 version?

 

Thank you.

4 replies

RCVQuickBooks Team
QuickBooks Team
August 21, 2021

Let's perform some troubleshooting steps to get the QuickBooks Desktop for Mac Help menu working, beachlover516.

 

I appreciate you for providing us in-depth details of your concern and screenshots to better isolate the issue. We can try closing and re-opening your QuickBooks for Mac to refresh the software. Then, try accessing the Help menu again. If the same thing happens, we can reboot your computer by pressing and holding the Shift key on your keyboard until you see your Desktop. Then, open QuickBooks and perform the same task you were trying to complete

 

If the problem persists. try to verify and rebuild your QuickBooks data. This will helps us identify company file data issues as well as resolves those issues found. Follow along below to get this done right away.

  1. Go to File, then select Utilities.
  2. Click Verify Data, then OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.
  3. Once your data is verified, you can now rebuild your company files, refer to the next steps.
  4. Navigate to File menu, then choose Utilities.
  5. Pick Rebuild Data, then select OK to close all windows.
  6. QuickBooks will ask to make a backup before rebuilding your company file, tap OK.
  7. Once finished, hit OK.

 

If you’re comfortable manually fixing your errors, you can find the errors you can fix from the Verify Results window. Before you get started, make sure to backup your company file.

To manually fix data errors:

  1. Go to the File menu. Then hover over Utilities and select Verify Data.
  2. Let the tool check your file for data issues.
  3. From the Verify Results screen, select Expand All to see the errors.
  4. For the steps to fix the error, select See Online Article. If the error doesn’t have an article, contact support for help repairing your company file.

 

To learn more about this one, see the Fix data damage on your QuickBooks Desktop company file article. You might also want to visit our QuickBooks for Mac user's guide to browse topics that can help you with your QuickBooks tasks. 

 

Feel free to update us on the result after performing the steps in the comment below. I'd like to ensure this is resolved for you. Take care always. 

beachlover516Author
August 21, 2021

I tried all of those steps and nothing has changed, the help menu is not giving any information with QB 2021 content.  All of the previous issues still remain.  I guess it is a bug within Quickbooks.  I am seeing other posts even with Quickbooks for Windows where the help function doesn't work.

 

If anyone has the same issue, please post a reply here. 

 

Otherwise, I did download the user's guide if I need any help in the interim.

 

Thank you.

Maybelle_SQuickBooks Team
QuickBooks Team
August 21, 2021

Thank you for joining the thread, @beachlover516.

 

Currently, we have an ongoing issue where the selected content is unavailable when clicking the Help menu in QuickBooks.

 

Rest assured our engineers are all hands in working on finding a permanent resolution for this issue.

 

To make sure you're in the loop about the investigation's status and its fix, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This way, you'll be notified via email once updates are available. You can provide the INV-55060 to our representative as your reference. Here's a link to contact them: Contact QuickBooks Desktop support.

 

I've also added a guide that lists our support hours and calls me back options to fit our customers' schedules. Then, click on the QuickBooks Desktop link to view the complete information: Support hours and types.

 

I’m adding a link here for future reference where you can search for related articles whenever you have issues with QuickBooks: Help article.

 

Post again if you have any other questions. I'm always here to help.

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