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AVIDRINE
Level 1

Quickbooks Desktop Pro 2019 Discontinuation

I have a client on the 2019 version of QB Desktop Pro. The upgrade is not feasible for them due to Intuit moving to an annual subscription with their desktop product. This client is far from computer savy, so I am trying to avoid changing accounting softwares after investing so much time in training them on Quickbooks. The only feature they use that will be affected by the discontinution is payroll. Can this client use QB Online strictly for payroll only and continue to use their desktop version for writing checks and reconciling? If so, can the payroll from QB Online be easily imported to the desktop version even after May 31, 2022?

7 Comments 7
Fiat Lux - ASIA
Level 15

Quickbooks Desktop Pro 2019 Discontinuation

They can purchase the one time license for QBD 2021 to upgrade their QBD 2019 and keep payroll service update till May 2024. 

AVIDRINE
Level 1

Quickbooks Desktop Pro 2019 Discontinuation

Where can they purchase this from?

Fiat Lux - ASIA
Level 15

Quickbooks Desktop Pro 2019 Discontinuation

Contact us in private for assistance.

 

JoesemM
Moderator

Quickbooks Desktop Pro 2019 Discontinuation

Hello there, @AVIDRINE.

 

I've checked that you've posted the same question twice and my colleague MadelynC has already added an answer. If you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-time/re-when-is-discontinue-quickbooks-....

 

Reach out to us if you need anything else. I'm always right here to help. Stay safe, @AVIDRINE.

 

 

 

AVIDRINE
Level 1

Quickbooks Desktop Pro 2019 Discontinuation

Madeline gave me a link to purchase QB 2022, which is a subscription. As I have already stated, that is not a feasible option for my client

LollyNino_C
QuickBooks Team

Quickbooks Desktop Pro 2019 Discontinuation

Hello there, @AVIDRINE


In the meantime, let's make sure that your QuickBooks Desktop is updated to the latest release. Then, review your email app preferences by following step 2 in this article: Fix webmail password issues in QuickBooks Desktop. This includes different email providers.

 

If you're getting the same result, you can reach out to our Customer Care Team.

  1. Click Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "QB does not recall last transaction information" in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist.

Visit the Community if you have other concerns. We'll be here for you. 

Fiat Lux - ASIA
Level 15

Quickbooks Desktop Pro 2019 Discontinuation


@AVIDRINE wrote:

Madeline gave me a link to purchase QB 2022, which is a subscription. As I have already stated, that is not a feasible option for my client


 

@AVIDRINE 

If you contact Intuit Sales team, they will only offer you the latest version (i.e QBD 2022). You have to purchase QBD 2021 or older versions from some partners.

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