Quickbooks Desktop Pro 2019 Discontinuation

They can purchase the one time license for QBD 2021 to upgrade their QBD 2019 and keep payroll service update till May 2024. 

Where can they purchase this from?

Contact us in private for assistance.

Hello there, @AVIDRINE.

I've checked that you've posted the same question twice and my colleague MadelynC has already added an answer. If you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-time/re-when-is-discontinue-quickbooks-....

Reach out to us if you need anything else. I'm always right here to help. Stay safe, @AVIDRINE.

Madeline gave me a link to purchase QB 2022, which is a subscription. As I have already stated, that is not a feasible option for my client

Hello there, @AVIDRINE. 

In the meantime, let's make sure that your QuickBooks Desktop is updated to the latest release. Then, review your email app preferences by following step 2 in this article: Fix webmail password issues in QuickBooks Desktop. This includes different email providers.

If you're getting the same result, you can reach out to our Customer Care Team.

1. Click Help inside QuickBooks.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "QB does not recall last transaction information" in the description field, then click Continue.
5. Select either Message an Agent or Talk to a Specialist.

Visit the Community if you have other concerns. We'll be here for you. 

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@AVIDRINE wrote:

Madeline gave me a link to purchase QB 2022, which is a subscription. As I have already stated, that is not a feasible option for my client

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@AVIDRINE 

If you contact Intuit Sales team, they will only offer you the latest version (i.e QBD 2022). You have to purchase QBD 2021 or older versions from some partners.