Great response? It was the same canned response from everyone at Intuit. 

the workaround didn’t work for anyone. How is that an acceptable response at all?

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@cody_a wrote:

Great response, @ZackE! Your reply has been helpful to many on this thread, so I'm going to go ahead and mark your response as accepted, so that it appears at the top of the thread. This will help others who may have similar questions. Thanks again!

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I have the same QuickBooks crashing issues with CASE 1590105510 using WIN 10  Desktop Pro 2020.  The problem is with QuickBooks account validation.  I have uninstalled and reinstalled it with QB Level 2 support.  After a major QuickBooks update to add new features (Oct 2022), the application terminates upon opening a company file, even creating a new company or using a QB sample file.  

Each time I try to open my QuickBooks company file, QB connects to the internet to do a validation check (license check). 

My QB Application would shut down without warning/notice when I tried to open my company file.  There are no crash errors in the events file; there are other warnings but not the cause of failure. I have used QuickBooks Hub and uninstalled and reinstalled QB 2020. The original software works without error but forces an update after 3 uses.  Level two verified my license on their database. I had QuickBooks Desktop Pro 2017, then 2020.

I have uninstalled and reinstalled Quickbooks four times; The uninstaller leaves much QB remnant code, and the system user QBDataservicesUser30, along with a tremendous amount of registry entries.  It's impossible to remove QuickBooks from the PC cleanly.  I suspect there may be some code or registry entries from the QB 2017 that is affecting the validation of the latest update patch and, thus, the nonoperation of my QuickBooks.

The only way I can open my company file is to disconnect from the internet, open the file, then reconnect.

Again, the problem is with the QuickBooks validation service terminating Quickbooks.

Everything about this is correct. QuickBooks support needs to acknowledge this specific issue and provide an update to us ASAP. Leaving us in the dark while this pertinent information regarding this issue is being hand delivered to them is beyond ridiculous. Can we please be treated like customers that you remotely care about? Unplugging the internet cable might work for users with one instance of QB, but what about a server instance where there are many users - that scenario will not work. I am baffled how an issue like this is not front and center with the support team who reviews these posts and the developers (it might be, but we wouldn't know because the communication is so poor) and then that info relayed back to us. Any updates to this would be highly appreciated. We go through dozens of these crashes daily and I am just waiting for a call about a corrupted company at this point. Thank you.  

As one of the good QB tech support agents, I apologize on behalf of my inadequate colleague. Intuit doesn't stop supporting QB '21 until May '23. The timing of this encounter makes me think this was either someone who was still in training or fresh out and was uninformed or misinformed. Intuit stopped supporting QB '20 after May 31, 2022. Your issue seems like it's outside of QB, honestly. .NET framework or MSXML are possibly to blame...or MS registry. 

Since I installed the latest updates last week I cannot open QB at all without shutting off Wi-Fi.  If their built in browser is the issue I can’t understand why a year later they still haven’t fixed it.  I have QB Desktop Pro 2020 so it’s no longer under support and calling them is useless anyway.  I cannot update to QB online because I need to track PFML for contractors and online cannot do that but their desktop version can.  Has anyone had any luck with getting QB engineers to open a case to resolve their built in browser issues?

@ibegley 

Since I installed the latest updates last week I cannot open QB

What update do you mean? Windows?

QB pushed through some updates that installed. 

Is there any update to this?  We are still having this issue with QB 2021.  Most other versions don't have this issue.  

We haven't received any update on this crashing issue, CP01.

If QuickBooks Desktop crashes after installing an update, there are a few things you can perform to fix it. 

You can run the Quick Fix my Program from the QuickBooks Tool Hub. This fixes uncommon issues in your QuickBooks Desktop (QBDT) software. To guide you further, you can follow the steps below:

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.

If you're still experiencing the same issue, you can move on to Solutions 2 and 3 in this article, which will help you resolve the issue:  Fix issues when QuickBooks has stopped working.

Additionally, you can refer to the links below for more solutions and potential causes of unexpected behavior in QuickBooks Desktop:

• QuickBooks Desktop doesn't start or won't open.
• Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you have any further concerns or questions, feel free to reach out to me again by commenting below.