Quickbooks Drops Accountant's Copy?

Hi g8rcpa,

Thanks for reporting this to us. I'll share information about the restriction.

Your client may be working on a backup file, or they may have removed the restriction. These are the possible reasons the restriction is removed, unless there's a data issue.

If your client is not working on a backup file or didn't remove the restriction, please have them contact our QuickBooks Desktop Support. That way, they can check their account using a screen-sharing tool.

Let me know if you have other questions in mind. Take care and enjoy your weekend!

No, the client specifically did not remove the restrictions or work in a backup or alternate copy. This has happened 3 times this year so far. The first time, I thought - well, she removed the restrictions to work on something and I didn't say anything. The second time, I specifically said - "Please be sure not to remove the restrictions, as this is now the third time I'm having to do this work."  The third time, she specifically said she was very careful not to remove the restrictions - it is several steps, and not something that can be "accidentally" done.  She assures me that she did not do it, but suddenly the "Accountant Changes Pending" is gone from the top of the screen. I was hoping there would be a quick and easy fix without spending hours on the phone with Quickbooks support.