QuickBooks Enterprise -- Database Server Manager

It’s nice to see you in the Community, @JCAlexandres. 

I appreciate you for giving your time and effort to perform and try some troubleshooting steps in order to get this resolve.

Let's check the set up folder permissions in QuickBooks Desktop. Sharing a folder gives permission and sets up accessibility user level on the network to access and view files in the folder. Set up multi-user networking for a variety of operating systems.

Here's how to share an existing folder:

1. Locate and right-click the folder you want to share. Then select Properties.
2. On the Sharing tab, select Share this folder. You can change the name of the shared folder by entering a new name in the Share Name field.
3. Go to the Security tab or select Permissions to set permissions for each user who will access your folder.
4. Select Apply and OK.

If doing all the recommended steps doesn't work, I suggest giving our QuickBooks Care Team a call so they can further investigate and isolate this issue for you.

Please call them within business hours to ensure we cater to your concern promptly.

I've also got you these links for additional guide:

• Install QuickBooks Database Server Manager.
• Use QuickBooks Database Server Manager.

If you need additional resources about QuickBooks Desktop, you can check our Help Articles. This includes details about running reports, handling bank data, and information entered in your company file.

Please visit here soon if you have other questions  about multi-users in QBDT. I'll be glad to assist you. Take care and stay healthy.

Hi AbegailS,

Yes, the directory where the data is in the server is being shared, I use Active Directory, the server is member of the domain, so the directory is shared to give access to the members of a group in the domain.

I have a case opened in regard of the issue, I definitely will follow up with them.

I appreciate your input, thank you very much!

JC

Thanks for getting back with the Community about this, JCAlexandres. I appreciate you reviewing AbegailS_'s recommended steps.
 

I'm happy to hear you were able to get in touch with our Customer Care team about this and would definitely recommend continuing to work with them if they've created an investigation about it.
 

The Community's always here to help as well. Please feel welcome to post a reply if there's any additional questions. Have a lovely day!

It seems the above procedure is just a work-around on something else happening with QuickBooks, this should not be happening with the Enterprise version, unless it is "Enterprise", if you know what I mean.

The issue still happening despite the data directory is declared and shared, and remapping the company file to be sure the linking has observed the multi-user check box when opening the company file.

We've been using QuickBooks Enterprise 19 for a couple of years, this issue starting happening recently, I am thinking it is possible a Windows Update, or QuickBooks update broke it.

I am scheduling this system to be upgraded to QuickBooks Enterprise 20 next week, that should take care of the issue.

Thanks everybody for your kindly input!

Happy New Year!