quickbooks holding money, telephone advisors just tell you they will call back in 24-48 hours and dont?!

Hi there, @mattutin.
 

I appreciate you posting your experience and giving us your feedback. Allow me clarify things and give you some information about why the payments are on hold.
 

When something unexpected happens in your transaction, it may result in a payment hold. This is not to say that there is anything wrong. We simply require more time to review.

Also, we periodically review payments to ensure everything works as intended. This benefits everyone involved in the payment process.
 

Here are some of the most common reasons for holds:
 

• When your payment processing exceeds the maximum dollar amount that can be expected on your account.
• When a transaction is processed after several failed authorization attempts.
• When certain transactions necessitate the verification of your business type in order to ensure compliance with the Intuit Acceptable Use Policy.
• When our systems detect processing patterns that could endanger you, your customer, or Intuit.
   

Intuit will attempt to contact you at the phone number on your merchant account. You'll also receive an email with detailed instructions on what additional information is needed in order to complete our review. 
 

Another variable that can affect your payments is processing time. You can refer to this article on when QuickBooks Payments deposits customer payments.
 

Here are some FAQs on recording QuickBooks Payments bank deposits.
 

Feel free to post a reply if you have any clarification about processing your deposits. I'll be glad to help you out. Keep safe!

Hi thanks for this, this has actually been the most helpful interaction I've had so far. however, I haven't received a phone call or email about the money on hold. It is now three weeks since they have been on hold.

Hey there, mattutin. Let's get you pointed to the right support.

If you still haven't received the funds on the allocated time, I'd recommend getting in touch with our QuickBooks Payments Support so they can help check your payments as well as uplift the on-hold status.

To get more details about the deposits on hold, you can go through the following article: Understanding Payment Holds. This will provide you with additional information about why deposits are placed on hold as well as a link to know when to release the funds.

Please feel free to get in touch with me here for any additional questions about deposits or if you need help with anything in QuickBooks.  I always have your back. Thanks for dropping in and have a wonderful rest of your week.