Quickbooks is unable to send emails due to network connection failure

FritzF · ‎September 08, 2023

Hello there, SunSol.

I'm here to help fix the issue you're having when sending emails in QuickBooks Desktop (QBDT).

If you already tried the steps shared by my colleagues in this thread and the issue persists, I recommend reaching out to our Support team. They possess specialized tools that can securely access your account and investigate the root cause of this unusual behavior. Additionally, they can provide further troubleshooting assistance if needed.

Here's how to reach them:

In QBDT, go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then click Continue.
Sign in to your Intuit account, select Continue, and then Continue with my account.
We'll email you a single-use code. Enter your code and tick Continue.
Select to chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact QuickBooks Desktop support.

I'm also adding these articles that tackles managing and setting up email in QBDT for future reference:

Please leave a comment below if you have follow-up questions about this or anything else. I'm more than willing to assist. Stay safe.

JMO_Consultant · ‎December 07, 2023

Use a comma, not a semi-colon

jorsh · ‎April 24, 2024

I ran into this issue and change out the semi-colon for a comma and removed any spaces in the CC line when adding two other recipients. It worked the first time, thought I got lucky and tried to recreate the solution, only for quickbooks to send the network error again regardless of syntax. Is there anything else I'm missing?

CamelleT · ‎April 24, 2024

Let me help you get past this error message when sending emails, jorsh.

We can use the QuickBooks Tool Hub to fix common issues like what you're having when sending emails within QuickBooks Desktop (QBDT). Here's how:

Close QuickBooks.
Download the QuickBooks Tool Hub file.
Please open the file and follow the on-screen instructions on how to install it. Make sure to agree to the terms and conditions.
Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.
Once the QuickBooks Tool Hub is open, select Program Problems.
Select Quick Fix my Program.
Start QuickBooks Desktop and open your data file.

Thus, I'd also like to know what email provider you're currently using. This way, we can isolate the problem.

In the meantime, a workaround is changing the email provider set up on your QB account.

Finally, I'll share this article to guide you on what data or information you can import and export in QBDT: Manage your data in QuickBooks Desktop.

I'm always around to assist you. If you have other concerns regarding transmitting emails within QBDT, add a reply below, and I'll get back to you.

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