We don't want you to experience these logouts, Bookkeeper. Your account appears as unattached to any company in QuickBooks Online. Let's address this collaboratively so you can maintain uninterrupted access to your management tools.
Firstly, let's verify that you are using the correct company credentials when logging into QuickBooks. It’s important to double-check this to avoid any login errors and ensure you're accessing the right account.
Next, if the credentials are correct, this issue could possibly be due to QBO browser cache and cookies to run faster. Let's rule this out by signing in to your company as an admin user using an incognito or private window. These are the shortcut keys:
- Mozilla Firefox: Ctrl + Shift + P
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Option + P
- Mac: Press ⌘ + Shift + N
Moreover, if utilizing an incognito window resolves the issue, you should return to your standard browser and clear the cache to eliminate any temporary or unnecessary files. Additionally, consider deactivating any extensions or opening other tabs, as these can sometimes disrupt the functionality of the program. Disabling them can help pinpoint the source of the problem.
Furthermore, if the issue persists, I recommend contacting our support team, they'll explain the reasons behind the account issues and guide you in resolving them. To reach them, follow the steps below:
- Go to the Help menu at the upper right.
- In the Assistant tab, enter Talk to a Human.
- Select either chat with us or have us call you.
- Enter your concern and follow the onscreen prompts.
Make sure to reach them within business hours to ensure a swift response.
Lastly, check out the articles below on updating your QuickBooks credentials email; they can help you in the future.
Please don’t hesitate to reach out if you need further assistance with account issues and concerns. We are here to ensure your experience is smooth. We wish you success as you continue managing your business.
