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Verify your QuickBooks Online account with multi-factor authentication or two-step verification

SOLVEDby QuickBooksQuickBooks Online241Updated 1 month ago

In the same way that your customers and employees trust you with their information, Intuit is committed to securing your information by providing advanced security tools and systems. We want to protect your account by making sure it's really you.

Note: If you want to sign in to your QuickBooks account using your Google account, you can set up Google Single Sign-On.

What is multi-factor authentication?

You don’t have to set anything up for multi-factor authentication. Multi-factor authentication is a security enhancement on top of the usual password requirement. When you log in, we'll send you a one-time confirmation code through your email or mobile device. This provides extra protection against password theft. 

What is two-step verification?

You can choose to set up two-step verification for your account. Two-step verification is a setting in QuickBooks Online where you need to verify, using a code sent to your mobile phone, that you're the one accessing your account. This disables the usual multi-factor authentication.

Set up two-step verification

  1. Sign in to your Intuit account.
  2. Select Sign in & security.
  3. In the "2-step verification" section, select Turn on.
  4. Make sure your phone number is correct, then select how you want to verify your account:
    • Text message. You receive a standard six-digit verification text code.
    • Voice call. You receive an automated voice verification code in English.
  5. Select Turn on.
  6. Enter the code, then select Continue.

Turn off two-step verification

Don’t need this setting? Follow the steps below to disable two-step verification.

  1. Sign in to your Intuit account.
  2. From the left menu, select Sign in & security.
  3. Select 2-step verification.
  4. Turn off the Use 2-step verification switch.
  5. Enter your account password, then select Continue.

You'll first need to update your phone number so you can sign in to your account. Once it’s updated, you can then turn off two-step verification. To do this:

  1. Complete the Email Change Request form.
    Note: Make sure to enter your new phone number in the Recovery Number field.
  2. Attach a copy of any of your photo ID forms:
    1. Select Browse.
    2. Find and select the file.
    3. Select Open.
  3. Once the file is uploaded, select Submit.
  4. Once you receive a notification that your phone number is updated, sign in to your Intuit account.
  5. From the left menu, select Sign in & security.
  6. Select 2-step verification.
  7. Turn off the Use 2-step verification switch.
  8. Enter your account password, then select Continue.

Why am I asked to verify my identity when two-step verification is off?

You could be asked to pass two-step verification due to a number of factors such as the device, network, or browser you use to sign in to Intuit products. If we can't establish a high confidence of trust based on these factors, you may be asked to verify your identity to make sure your account is not compromised.

However, if you're sure you're signing in from a trusted device, you could be asked to verify your identity due to external factors, such as an ad blocker. In this case, either add the * domain to your ad blocker's allow list, or disable your ad blocker specifically for the * domain.

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