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Dundas Interiors Bookkeeper
Level 1

QuickBooks Payroll subscription not recognizing upgrade to QuickBooks Pro Desktop 2021

Update QB Desktop from 2018 to 2021 but my payroll subscription is not recognizing the 2021 upgrade and is showing inactive yet we received an email saying the the Payroll will be renewed automatically using the same information on my current subscription information in QB. 

Solved
Best answer June 09, 2021

Best Answers
Giovann_G
Moderator

QuickBooks Payroll subscription not recognizing upgrade to QuickBooks Pro Desktop 2021

Hi, Dundas Interiors Bookkeeper.

 

Thanks for upgrading your QuickBooks. No worries. I'm here to help you reactivate your QuickBooks Desktop Payroll Subscription.

 

Before going into details, please ensure that you have the recent payroll and tax table update. If yes, let's refresh your payroll service by re-validating your service key. I'll show you how.

 

  1. Go to Employees>My Payroll Service> Manage Service Key.
  2. In the QuickBooks Service Keys window, click Edit at the bottom.
  3. Take note of the service key and select Add.
  4. Enter the service key you’ve noted to the service key field.
  5. Choose Next and then hit Finish.
  6. When the Payroll Update message appears, select OK.
  7. Verify the Service Status shows Active and then click OK.

 

You can review this resource for more information about entering the payroll service key: Enter your payroll service or disk delivery key.

 

Adding this material here for more insight: Resolve a problem verifying your payroll subscription. This contains helpful information on fixing some payroll service issues.

 

We'll be right here if you need further assistance with your payroll service. Stay safe!

View solution in original post

2 Comments 2
Giovann_G
Moderator

QuickBooks Payroll subscription not recognizing upgrade to QuickBooks Pro Desktop 2021

Hi, Dundas Interiors Bookkeeper.

 

Thanks for upgrading your QuickBooks. No worries. I'm here to help you reactivate your QuickBooks Desktop Payroll Subscription.

 

Before going into details, please ensure that you have the recent payroll and tax table update. If yes, let's refresh your payroll service by re-validating your service key. I'll show you how.

 

  1. Go to Employees>My Payroll Service> Manage Service Key.
  2. In the QuickBooks Service Keys window, click Edit at the bottom.
  3. Take note of the service key and select Add.
  4. Enter the service key you’ve noted to the service key field.
  5. Choose Next and then hit Finish.
  6. When the Payroll Update message appears, select OK.
  7. Verify the Service Status shows Active and then click OK.

 

You can review this resource for more information about entering the payroll service key: Enter your payroll service or disk delivery key.

 

Adding this material here for more insight: Resolve a problem verifying your payroll subscription. This contains helpful information on fixing some payroll service issues.

 

We'll be right here if you need further assistance with your payroll service. Stay safe!

View solution in original post

Dundas Interiors Bookkeeper
Level 1

QuickBooks Payroll subscription not recognizing upgrade to QuickBooks Pro Desktop 2021

Thank you.  That worked.

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