When I try to open our company file in QuickBooks Premier 2018 I get the password screen and, after successful login, QuickBooks paints the 'Home' window, the left Icon Bar, pauses for a second, and then just shuts down.
I have tried restoring from numerous known good backups and they all do the same thing. It feels like this could be a QuickBooks installation thing because this company file opens up just fine on the desktop at our office. So, I tried 'repairing' my laptop's QuickBooks installation and that didn't help. I then uninstalled and reinstalled QuickBooks and still have the same problem. I also tried running QuickBooks as an administrator with the same results.
Another weird thing is that we have a second company file that works perfectly fine on this same laptop. That said, this file did experience the same thing a month ago but then just mysteriously started working again after numerous different restore attempts and is still working fine today.
Has anyone ever experienced something like this or maybe has a suggestion of something else to try?
Thanks for the response and suggestions. Unfortunately, nothing has changed - I still can't open the file. Our other company file does work but the other one still closes after login when the 'Home' window & Left Icon Toolbar are rendered.
I downloaded and loaded the QuickBooks Tool Hub. I took both the "Quick Fix my File" and the "Run QuickBooks File Doctor" options. Neither reported any errors and attempts to open the file before and after each option still failed. Incidentally, there is no error message or error screen - the program simply closes.
The last window displayed by File Doctor did say, "QBDBMgrN not running on this computer" and "CylancePROTECT is active on this computer and may be blocking QuickBooks". I don't think these should be issues because the other company file opens just fine.
I have also attached the "QBWin.log" file (as a PDF) as there are a couple of error messages and I thought that might shed some light on the problem.