Quickbooks Premier MultiUser Limitations

Thanks for posting this attachment concern here on the QuickBooks Support page, @delvalops.

I want to make sure you're able to QuickBooks Desktop.

There are certain tasks in the program that can be and can't be performed in multi-user mode. See this link to learn more about the features available and tasks you can perform in single or multi-user mode

Also regarding the workstation issues, we need to forward you over to our technical team, so they can help you out. You may request a viewing session, when needed, to help them sort out the problem. Use these steps to contact us: 

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen, select Contact Us.
4. Click the Search for Something else button, then type your concern in the Ask us anything box.
5. Hit Search, then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

I want to make sure you're taken care of. Come back here anytime for other concerns. I'll be right here if you need help with QuickBooks tasks. Have a wonderful day!

thanks Jen,

I have seen my feature list matrix before, and according to that, "Items & Inventory" is one of the items that should be able to be used/changed in MUM. However, they are alerted they must change to Single User Mode if they attempt to make changes to Inventory. Are we missing something? Is something perhaps misconfigured?

thanks Jen for your response. 

I have seen that feature matrix before. I see that "Items & Inventory" is listed as being able to be used in MUM, however, when we go to make changes QB tells us that we need to switch to Single User Mode to make changes. Are we reading this wrong, or, is something mis-configured?

I can help you resolve the error you're having when making changes with your inventory item, @delvalops. 

There may be some minor data issues with your company file that's why you're having this prompt. Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

1. Go to the File menu, then select Utilities and choose Rebuild Data.
2. Click OK in the QuickBooks Information window.
3. Wait until the repair is done. Then, click OK.
4. Then, go back to the File menu and select Utilities and choose Verify Data.
5. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

Here’s more information on how to record an adjustment to keep your inventory status accurate: Adjust your inventory quantity or value in QuickBooks Desktop.

I'm always here if you need further help in managing those inventory items. Let me know by leaving a reply below. Keep safe and have a wonderful day!

Thanks Mary. we will try your suggestions and report back to the community.