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James Hone
Level 2

QUICKBOOKS!! Save an invoice without an email address for the 4th year of people demanding!

Can "QUICKBOOKS" please sort this year old issue out (going back 4 years)!!!!! To save an invoice without an email address for the people who do not use email, AND the QB Users that do not want the tacky looking QB automated email sending the invoice!?!?!?!?

I have customers that do not use Email, usually the elderly, they are usually the ones that are very very picky with what is on an invoice and point out that my email address is under their address - this looks very unprofessional.

There are genuinely hundreds of different threads on and off QB querying this and quoting a thread on HERE from 2018 "we are working on it overtime" - 4 years is a lot of overtime for a simple button!

For what is supposed to be a "professional accounting system" this is an absolute shambles with false promises, even more laughable is the radio advert "we've got you're back boss" well.... you clearly haven't got out "backs" - "boss". 

3 Comments 3
MirriamM
Moderator

QUICKBOOKS!! Save an invoice without an email address for the 4th year of people demanding!

Hi there, @James Hone.

 

I can see how having an option like that in the program would be helpful. The Community recognizes feedback and suggestions from customers like you can help us improve our product and services to our customers' delight. For now, I suggest submitting feedback directly to our product engineers. Sharing features and options that you would like implemented is how our engineers look for new product updates.

 

To send feedback, here's how:

  1. Go to the Gear icon on your QBSE account.
  2. Select Intuit Account.
  3. Click Feedback.
  4. Enter your thoughts.
  5. Click Submit.

 

For more information about how the Invoice feature works in QuickBooks Self-Employed, you can check out these articles: 

 

Additionally, in case you need some related articles in managing your account, visit our Community Help Articles hub.

 

We thank you for the feedback, @James Hone. Please come by the Community if you need anything else. I’ll be here to help. Take care and have a great day.

James Hone
Level 2

QUICKBOOKS!! Save an invoice without an email address for the 4th year of people demanding!

Hi MirramM,

 

Thanks for a really unhelpful, passive response!

Can I suggest actually paying attention to people asking the same question over and over again on here rather than pushing the issue to a another team with the possibility to then another team.

You're poor response shows just how little you care about you're customers. 

 

MPP315
Level 3

QUICKBOOKS!! Save an invoice without an email address for the 4th year of people demanding!

That was a terrible response.  It should be simple coding.  We all need to save the link to the invoice so we can text it.  Currently, QBO requires an email.  It would take too much time to make a fictitious email just to get a copy of the link. 

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