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Level 6

QuickBooks Support

What is going on today?  QB Full Service Payroll phone line says they are closed - "please call back during normal business hours 6 am to 6 pm PST".  Hello, it is 10 am Monday PST - that IS normal business hours.  QB chat is excruciatingly slow (is the technician playing a game or watching a movie?).  

8 Comments 8
QuickBooks Team

QuickBooks Support

We don't want you to feel empty-handed, @valprice1. And I'm here to ensure you can speak with one of our support agents to assist you with your concern.


The possible reason why you're prompt to call back during normal business hours is due to the long wait time to connect with the support. We want to make sure that we provide solutions to your concerns at the most moderate time.


For now, I recommend contacting our Full-service payroll support again. This way, they can provide further assistance with your concerns. Here's how:


  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Select Contact Us.
  4. Enter a brief discussion with your concern, then click Let's talk.
  5. Choose the Chat or Get a callback option to talk with a live agent.

Please know that you can post your concerns here in the Community forum. I can answer some general questions you may have about QuickBooks Online (QBO) payroll. Just click on Reply and provide further details so we can address them from here.

QuickBooks Team

QuickBooks Support

I'm here to ensure everything is taken care of, @valprice1.


Were you able to contact our Full-service payroll support team about your concern? I can provide further assistance if you still encounter issues contacting them.


I'll be more than happy to assist you again. Have a great day and take care always.

Level 2

QuickBooks Support

Done all of your steps above and now I guess I wait. I’ve been waiting since 11:00 last night when I discovered my account was hacked and thousands of dollars stolen!! I have been trying to figure out how to stop these payments but there is literally no way possible on this ridiculous set up. Extremely disappointed in this!! There should always be an alert or security available and not ‘when we open’ messages. Very disappointed and I pray this is resolved. I can not, like any other human I know, afford to lose this money to some Egypt airlines or whatever the heck it is. Get better security!! Y’all charged foreign processing fees!?!? Call me before you do this!!!!


QuickBooks Support

I understand your frustration, Reva01.


I know how it feels when you lose some money for the things you didn't know. I'm here to help verify where the charge came from.


Let's go your Billing & Subscription tab to know the description of the charge. Here's how:


  1. Click the Gear icon.
  2. Select Account and settings.
  3. Go to the Billing & Subscription tab. You’ll see all your active subscriptions.


I'd also suggest reaching out to our Phone Support team. An agent can take a look at your account and explain the charge.


You can contact us by clicking the ? Help icon.


I've also added these references as your guide in managing your QuickBooks billing information:



You can always tap me in the forum whenever you have concerns. I'll be around.

Level 1

QuickBooks Support


A simple message of what your normal business hours posted would be the professional thing to do.

Why Intuit insist on annoying their customers with poor service at even the most basic information is beyond me? To take my valuable time to navigate your poor customer service with no information

is a disrespect. Get you act together please. 


Level 1

QuickBooks Support

I can't select either Chat or Phone!!!!!

Level 1

QuickBooks Support

I tried the "send a text from the expert files" option I received from your automated service since it is impossible to get real help when I called the number above. The answer was VERY helpful, "No Results Found."!

QuickBooks Team

QuickBooks Support

Hello there. I'm here to ensure you'll get the right support you need. 


Beforehand, may I know what issues you've encountered while using QuickBooks? We can assist you with any of your concerns and guide you further with the help you need for your business.


For now, you can reach out to our Customer Care Team to assist you with real-time processes about your concern. Also, they have the tools to pull up your account in a secure environment and provide you with further steps to get things resolved.


You can check out our support hours to ensure you'll get the immediate assistance you need. 


I've added this link that contains helpful resources to guide you with your future Payroll tasks: Self-Help articles for QuickBooks Online Payroll.


Let us know in the comments below if you have additional QuickBooks-related concerns. The Community will be right here to help. Keep safe!

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