06/22/2024 QBO glitchy, slow, unresponsive; worked fine yesterday, nothing has changed in the office

Jen Horton · ‎June 22, 2024

I see this has been an issue in the past. Support always suggested checking the browser.

QBO has been fine since I moved into this home in 2021.

No browser changes; no upgrades to my pc.

No setting changes in QBO.

When I'm reconciling, the bottom & right side scroll bars get "lost" (I can't see them) therefore I can't scroll to the down in my reconciliation transaction list, and I can't scroll over to see my full payment/deposit columns.

Exiting and reentering reconciliation doesn't fix it.

The only fix is to exit QBO altogether and log back in; but as soon as I try to look at only the deposits or only the payments (rather than ALL) on the reconciliation, the issue comes back.

I also had trouble when trying to log off; my screens began to seriously lag and/or seem to freeze.

This is making work impossible today.

As this has been mentioned in the community before, I presume it will be fixed by Intuit, hopefully soon.

It's these types of downtime which make some of my clients refuse to move to QBO - which now the desktop is no longer supported and they're being pressured to move to QBO (but successfully resisting, so far.) I don't blame them for not wanting to switch. A business with $75,000 in sales daily -- and the expenses to support that -- can't have downtime because QBO is "glitchy, not working today."

Just sayin' ---- IMHO

Please fix it.

KimberlyS · ‎June 22, 2024

I'm here to ensure you don't have to go through this challenge when reconciling, Jen. Let me share some troubleshooting steps to overcome the issue you've encountered during the reconciliation process to keep your account balanced.

Accumulated data when accessing QuickBooks Online can get corrupted as time passes, causing unexpected behavior when performing different accounting tasks. It could be why the scroll bar went missing on the reconciliation page, preventing you from scrolling down to your transaction list.

To isolate this case, we can utilize a private window to prevent using cache files upon reconciling. You can proceed to these keyboard shortcuts:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Shift + Ctrl + P
Microsoft Edge: Ctrl + Shift + N

Once it works, refresh the website's preferences by clearing the cache in your regular browser. Additionally, please consider the recommended browser for the system to ensure the optimal and secure user experience.

On the other hand, you might refer to these materials for guidance if you have trouble reconciling the next reconciliation period:

We'll be around if you need a hand updating your bank connection and managing your bank feeds in QuickBooks Online. Please click the Reply button to inform us in the forum.

Jen Horton · ‎June 23, 2024

Great idea, didn't work.

I'm using Chrome, and I've opened an incognito window, my scroll bars are still disappearing. My Chrome is updated to version 126.

Logging completely out of QBO and logging back in is the only way to make them reappear.

I don't need a reconciliation report; I need to be able to tic the box to mark each transaction as on the statement. I don't have a problem with my beginning balance.

Is this a live response? or maybe a---bot?

Irene R · ‎June 23, 2024

I appreciate you following the steps given by my colleague about doing the trouble shopping steps on your end, Jen. Let me help you by routing you to our live support team.

I suggest reaching out to our live support team since the troubleshooting steps didn't work. They will investigate the lagging and glitching issues in your QuickBooks Online account.

Log in to your QBO account.
Click on Help (?) at the upper right corner of your screen.
Tap on Search, then select Contact Us.
Select a topic to connect with the right expert.
Choose how to contact our QuickBooks Online support team.

Via a Callback, where they’ll save you a spot and call you back.
Via Chat, start a chat with our support.

Furthermore, I recommend reviewing the system requirements for QuickBooks Online products, which discuss the recommended operating system for optimal use of QB products.

Don’t hesitate to comment if you have more questions about your QBO software, Jen. The Community is eager to help you in any way.

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06/22/2024 QBO glitchy, slow, unresponsive; worked fine yesterday, nothing has changed in the office