Hi there, @anthonycabaniss and @visionarypinc.

As my colleague stated above, our engineering team are all hands to fix this as soon as possible.

To be notified of any updates, you can refer to the link provided by my colleague JenoP.

In the meantime, I'd suggest login into your QuickBooks Online (QBO) from some time.

We thank you for your patience as we work to fix this. 

"It seems I've found a work around. Go to the bottom of the support page where is says need to get in touch? It will redirect you to a log-in, and try logging in with your credentials. it worked for me."

This seems to be working for me, too.  Thanks!

I could get in at around 11am California time, and then I got kicked out again just now (around 11:30am PT).

So it was working fine for about 30 minutes, and I was entering journal entries and printing reports. Then in the middle of reports, I got an error message:

This c16.qbo.intuit.com page can’t be found

No webpage was found for the web address: https:// c16. qbo. intuit. com/ app/ homepage

Got this message at 12:21pm PT:

"Quickbooks is offline, and we're working on it"

When trying this (from one of the posts above):

"It seems I've found a work around. Go to the bottom of the support page where is says need to get in touch? It will redirect you to a log-in, and try logging in with your credentials. it worked for me."

Thanks for posting in the Community, @a_sd91773.
 

Customers are experiencing this issue right now. Our Engineering team is investigating and currently working on it to get this fixed. Please use this link for the outage update: Intuit QuickBooks.
 

I'll appreciate much of your patience as they're fixing this right now. Take care!

Brilliant!  Thanks so much.  This worked for me.  I have been trying to login ALL DAY!  

I'm still getting the error in the Mac App and in my Chrome browser. Any ideas what I need to do?

The status update says it has been resolved but I am still getting the error message.

Help!

Hey there, cccm1000.

To identify why the error message persists on your end, I have to check the connection between QuickBooks and your account. Since the Community is a public forum, I'm unable to do so without asking for sensitive information.

Reaching out to our QBO Customer Care Team ensures that affected users will be able to get rid of the problem. Let’s log in to your company to view the contact details:

1. Click the Help icon at the top to open the Search window.
2. From there, scroll down to choose the Contact us button.
3. Input the issue /topic in the field box and then tap the Let’s talk option.
4. This will lead you to the contact information window.
5. Pick how you want to reach out to our support team: Chat or Get a callback.

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

Looking forward to your reply. Thanks in advance. Have a great rest of the day.

It has not been resolved yet!

Thanks for letting us know you're still getting the same error message, @sbftnb.

Have you tried opening a private (incognito) window or using a different browser? This is the first step to perform to ensure the problem no longer exists.

Here are the keyboard shortcuts:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

If it works, go back to your default browser and clear cache. Here’s an article to help with the process: Delete browser cache and temporary Internet files.

Otherwise, switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

However, if the issue persists even after executing the recommended steps, I recommend giving our Customer Care Team a call. They can take a closer look as to why you’re still experiencing an error 504 bad gateway.

Take a look at this article for more information: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....

Please follow the steps provided by my colleague to contact our phone agents.

Let me know how the call goes, and if there's anything else you need. I'm always here and ready to help. Take care!

How do you call the customer care team?  

How do I contact the customer care team via phone?

I am a quickbooks full service customer.  As noted in my post yesterday, and by many other customers, I have been unable to get into my product for more than 24 hours.  I am now able to login via an incognito window, and I have cleared my cache and cookies, but I'm not able to get in via my regular browser window, and in the incognito window all support functions (schedule an appointment, send an email, request a phone call) are grayed out.  I have payroll support issues other than the gateway error that I need help with and I have no way to communicate directly with you. 

I signed up for full service support years ago, and I used to laud Quickbooks as being, if not a perfect product, a near perfect support provider.  I cannot say that anymore.  The discontinuation of phone support, when that was one of the most important aspects of our decision to sign up for this service, is extremely frustrating.  I was willing to give it a try because of the ability to request a phone call through your online support tool, but I'm not able to use that tool this morning either.  

Payroll is a very important function for any company.  The way you have handled this outage is concerning.  I am thankful that it did not occur during a payroll run.  But, I am very concerned about how you have handled this outage.  When there are problems we need direct communication, and in some cases, we need direct support.  Fortunately, I thought to visit the online community where I was able, after some time, to find this discussion.  Otherwise, I wouldn't have any idea what the problem was, if it was a known issue, or when it would be resolved because Quickbooks did not communicate anything.  

 This is not the support we purchased when we signed up years ago, and we will take our business elsewhere if we are unable to get the support we need.  

Can you please tell me how I can speak directly with customer support about this outage and my other payroll needs. 

Tuesday, January 7 the problem continues in Bolivia. 504 Gateway Time-Out message

I'm still having the 504 Gateway Timeout issues. I see the sites that say the issue has been fixed but the issue still persists in North Carolina

This issue was resolved already, @zyphryx9 , @carolina gomez.

Let’s perform some basic troubleshooting steps so you can access your QuickBooks Online (QBO) account again.
 

I suggest clearing your browser's cache to refresh its data and get you back to working order when accessing QBO.

 I want to ensure that you receive the assistance you need, @arishel.

You can contact our customer team by logging in to your account. Just make sure to clear your browser’s cache, so you’ll be able to navigate around QBO without getting the error 504.

To contact support, here’s how:

1. Select Help at the top.
2. Click Contact Us.
3. Enter your concern then, hit Let’s talk.
4. Select Get a callback.

Feel free to drop a comment below if you have other concerns. I’ll be here to help.

That seems to have done the trick.

Thanks

Been receiving the 504 Gateway closed message for the past two days. What is happening. 

Hello, @zyphryx9.

Thanks for following up with the 504 Gateway Time-Out. I’m happy that resolved your issue.

Thank you for following the thread, @In HIs Hands.

I’ll be more than happy to assist you on why you are getting the 504 Gateway error. @MadelynC provided steps above to Clear Cache and Cookies. Those steps will get you back to business.

Should you have any other questions, feel free to come back to the Community. Best wishes.

I clicked on the link for the status and it says it has been resolved.  Today is now 1/7/2020 and I'm still getting the 504 Gateway time-out message.

Yes, it's already resolved, Jantco.

You can follow MadelynC's troubleshooting step to fix the error. Clearing the cache will refresh the system. 

After trying the steps, QuickBooks Online should be back up and running.

Let us know if you need more help. We're around to assist you. 

I have been experiencing this for the last 3 days - on the desktop app only.

I can login online through intuit.com but cannot use the app installed on my Mac.

I uninstalled and reinstalled the app to no avail.  

So I can't clear a cache to solve this - what do I do?

Thanks for subscribing for updates, @astevens92,

Let's troubleshoot the Desktop app so you can resume with your business tasks in QuickBooks. Start by using the Reset App Data option to download updates or apply recent changes on the application.

Perform the steps below:

1. Go to the Help menu on the navigation bar at the top.
2. Click Reset App Data.
   
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If you keep getting the same problem consecutively, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation for this unexpected behavior. Here's how to get Support:

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

As a workaround, install the QuickBooks app in your mobile device. See this link for the steps to download it: How to download the QuickBooks Online mobile app?

If it also happens in mobile devices, refresh the data to fix it. Refer to this illustration for the steps:

I appreciate your patience on this. If you need additional insights and assistance update me in the comment below. Have a wonderful rest of the day!