Accounts/Items overwritten after using : symbol DIRECTLY after update to V20.0.10 R11.1

Thanks for being part of the QuickBooks family, @Amanda. I’m here to help you get past the issue you're getting with the auto-fill behavior on your item names.

I appreciate you updating your QuickBooks. Since you’re having issues with the item or account names, you’ll want to uncheck the Quickfill option in Preferences to stop the autofill function. 

Once done, type the items, accounts, and class again to see if it still does the same thing. If the issue persists, let’s perform some troubleshooting steps to scan your company files for errors or data damage. 

Here’s how:

1. Go to the File  menu, then select Utilities. 
2. Click Verify Data, then tap OK.

After that, follow these steps to fix any errors or data damage that's found:

1. Navigate to the File menu again, then select Utilities.
2. Click Rebuild Data, then press OK.
3. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
4. Once done, hit OK.

For other troubleshooting steps to data issues and errors, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop for MAC.

For more troubleshooting steps for the QuickBooks for Mac version, you can refer to this article: Additional data damage troubleshooting for Mac.

Please leave me a comment below if you need more help with the process or an update about how things go. I’ll be here to help you. Stay safe.

I'm getting frustrated here. I have performed the above actions and while it works for the Administrator account (via the company file when multiuser mode is NOT enabled on the server computer running MacOS Monterey). All other users are still having the problem when multiuser mode is turned back on with file sharing (using their Macs on MacOS Ventura). They are unable to change the preferences for Quick Fill on their account when logged in to the file because the permissions will not allow them.

is there a way to downgrade to the previous version of QB? There is clearly is bug with the new 

Apologies, I've further gone through to inspect things.

These issues are ONLY occurring on the Macbooks that are running the new Ventura OS. So this seems to be an issue with Quickbooks and Ventura. The new update that I perform mentioned support for Ventura which is the ONLY reason we updated QB.

Kindly point me in the right direction to solve this issue. Updating QB has not only required file changes to all company files but now has corrupt data after data verification. This should not have been an issue to begin with. We will be sure to not update so quickly in the future until QB has gotten through bug testing completely.

Short screen recording of what is happening on the devices running Ventura OS: https://i.gyazo.com/61d148ee7d052dda7ed48db3453ed7c1.mp4 

You can see where as typing "insurance" and then inputting ":" the whole thing is highlighted before you can start typing your next word so it clears out and looks for something else. You can SOMETIMES type "insurance:" and then immediately start typing "insurance:" again (repeating step) in order to avoid whats happening. This is a mess. This issue cannot be replicated on the devices using Monterey OS.

Hi there, @Amanda. I'll be more than happy to point you in the right direction to get your query sorted out as soon as possible resolved.

You'll want to access your QuickBooks Desktop company file to contact our Customer Care Team. Once you have your company ready, these are the steps to contact our support team:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

       6. We'll email you a single use code. Enter your code and select Continue.

• If you have more than one account, select the account you want to use and then Continue.

      7. Select to chat with us or Have us call you.

In case you can't access your account, you can also contact us outside of QuickBooks. See this article for further information: Contact QuickBooks Desktop support.

@Amanda, if you have any additional QuickBooks related concerns, or need help performing specific tasks in QuickBooks. Our door is open 24/7 and you can always get back to me anytime. It'll be my pleasure to assist you again. Take care.

Amanda - I have the same problem with the categories loading incorrectly. I have done the verify and the rebuild multiple times. It sometimes fixes it temporarily, but always comes back. The only way to enter categories is to open the pulldown and scroll to select it. Very frustrating. This worked great before. 

I don't think the problem is isolated to MacBooks and Ventura. I am on a Mac Mini running Monterey 12.6. I also updated to QBD for Mac 2023 and the problem is still there. 

Good luck fixing... please let me know if you find a fix.  Thanks.