Activity Tab on QBO App

Hi there, DonnaSanchez. 

We aim to provide easy-to-use functionality features using your QuickBooks App. If the transactions were not cleared from the bank, they still show on the app. Since the transactions are not showing up, I have few troubleshooting steps to help this sorted out. First, let's make sure your app is working properly. You need to ensure that the app is updated to the latest version.   

Also, we can reset the application to refresh it. Follow the steps below:      

If you're using an Android device:  

1. Go to the More Options ⋮ menu.  
2. Select Settings.    
3. Tap Refresh Data, and then choose Yes.  

For iOS:  

1. Go to Help & Feedback at the top menu bar.   
2. Choose Reset App Data. Then Refresh. 

If still get the same result, let's uninstall and install the app to wipe out all the cache, settings, and data. This will also clear up the extra space used by the user's data.    

For reference, check these help articles in case you have questions about anything related to QuickBooks. 

Please know that you can always post here if you have more questions about QuickBooks. Just hit the Reply button and I'll be around to help. Stay safe and have a good one.

I'm using iOS and there isn't a Help & Feedback button that contains Reset App Data inside.  There is a Help button but it only contains "Articles and Support" and "Ask QB assistant a question".

I deleted and reinstalled the app and it did not solve the problem.  

Thank you for your quick response.  Any other suggestions?

Thanks for getting back to us, DonnaSanchez.

I appreciate the steps you've taken to resolve the issue. Let me help you direct to the best support available to have this better checked.

I suggest reaching out to our Customer Care Support team. They can check into your specific account in a private 1-on-1 setting and determine the reason why there's a check that isn't listed in the Activity tab on the app.

Here's how to contact them:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

If you have any other questions while doing a task in QuickBooks, post them anytime here @DonnaSanchez. The Community is always here to help.