After Sonoma update, QBO will not print invoices or sales receipts

I appreciate your efforts to resolve the issue, @kcludlow.

I understand the importance of having printed copies of your transactions in QuickBooks Online (QBO). Currently, we have an ongoing investigation (INV-93599) regarding the printing of transactions on both desktop and Mac computers in QBO.

I recommend contacting our Online Support Team so they can add you to the list of affected users. You'll be notified through email once the issue has been resolved.

Here’s how to Contact our support:
 

1. Go to the Help menu.
2. Select the Search tab, then click Contact Us.
3. Enter your issue and concern in the field.
4. Click Continue.
5. Tap the Chat or Callback option.
    

For now, you can try downloading your invoices and receipts and then print them outside of the program.

Check out these articles to help you manage your invoices and receipts:

• Customize invoices, estimates, and sales receipts in QBO. 
• Record invoice payments in QBO. 
  
  

Please do not hesitate to reach out in the Community if you have other concern. I'll be happy to help. Stay safe!

This happened to me, too.

I tried opening QBO in a private window, no difference. I tried to print to PDF, no difference. I tried Firefox and Chrome. FIREFOX WORKED! Chrome did not.

Once again, Quickbooks bugs are causing an issue with my business performance.

I tried to save the invoices to a pdf and then print and the invoices and sales will still not print as of the new Sonoma update.

Everything attempted to print is blank on page.

So Frustrating

Still no resolution on this?  My report headers and footers print, but the text will not.  The only thing that works is if I export to Excel.  

Hi, @gnixonatx.

I understand the inconvenience this situation has caused to your business. Currently, we still have an ongoing investigation about the printing of transactions via PDF in QuickBooks Online. 

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates regarding the investigation's status.

Here's how:

1. Go to the Help menu.
2. Click the Search, then select Contact Us.
3. Type your issue in the field.
4. Click Continue.
5. If you want to connect with us, click the Chat with us or Have us call you.

For future reference, you can read this article on how to get the most out of your financial reports: Customize reports in QuickBooks Online.

If you have other concerns, don't hesitate to post here in the community. Have a lovely day!

Yes.  FIREFOX worked for us too.

Thanks for finding it!

It's glad to hear that Firefox works for you @stpi. If you have other concerns about printing PDF files, don't hesitate to post them here in the Community. Wishing you a wonderful day!

Please suggest to the engineers that the Firefox bowser switch probably indicates the problem isn't with the MacOS Sonoma update itself, but with the Safari bowser update that was part of it.  They will narrow things down for them.