Anyone else with City National Bank getting error code 106 when trying to download transactions?

Thanks for reaching out, @pturzo.

The error you're seeing is an open investigation.  We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible. 

As a temporary workaround, you can manually upload transactions into QuickBooks Online.

If you would like to be alerted when this investigation has been resolved, contact our Support Team and let and let the agent know that you are impacted by INV-53070.

To reach out to QuickBooks Online Support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Let me know if I can answer any other questions you may have! Take care.

I have the same issue. Noticed it last Thurs 12/17.

Kept trying multiple times daily to connect to CNB through QBO. No luck.

Spoke with customer service on Mon 12/21, was advised to try logging out/logging in, and ultimately to disconnect my bank feed and attempt to reconnect. Now I'm flying blind with a disconnected bank account and no way to do basic tasks in QBO.

Spoke with a customer service rep today Wed 12/23 and still got no clear indication from QB Customer Service as to:

a) what is causing the issue

b) if the issue is on QB or CNB's side

c) when this will be resolved.

I was generously offered 50% off my next three months, but I am now going to spend my Christmas manually exporting all my data to Xero and fully cancelling QB.

The best part is that to export my data from QB into a portable format, it requires me to use Internet Explorer. Upon logging in to QBO and going to the migration page in IE (typically I use Chrome on a Mac), it fails to load the export page and just shows a blank screen.

The sheer level of idiocy is astounding. Fix your nonsense, Intuit. I'm gone.

I feel your frustration dwyercine. We are about to leave QuickBooks online as well. The amount of issues is astounding and the time it takes to fix is unacceptable. Customer service is not very helpful at all and in fact have made things worse in the past. Don’t even get me started on dealing with PayPal within QuickBooks online. Even just doing simple transactions is convoluted. There has got to be a better service! I hope they get it sorted soon and we can all enjoy your isolated holiday.

Same problem.

What's frustrating is that you can SEE the problem.  When I try to sign on, I can see that Quickbooks is sending me to the WRONG sign in domain. 

We were having this same issue. I contacted both QBO support and CNB support and was put on a list to be notified once the issue is resolved. However, TODAY after two weeks I was able to reconnect our CNB accounts to QBO- so I suggest trying right now! We didn't get any notices about the investigation (which we reported and were told we would receive), but I figured we wouldn't hear anything anyways so I've tried to reconnect to CNB every day hoping we would get lucky (and we did!).

In QBO, I copied and pasted the full URL of the CNB website login page to the Link Account section and then chose the option with the CNB logo. I also had the CNB website login page open (not signed in). Not sure if this will work for you now but worth a shot.

This timing (around end of year) aligns with when the same issue with a Mint connectivity break with CNB online mysteriously resolved itself.  However, in the last week or so, the problem has returned!  Does anyone know if these are related or have any updates?

Thanks for bringing this one to our attention, Khutter.

Did you receive any specific error message while connecting your City National Bank? This will help me investigate why you're having this issue in QucikBooks Online (QBO). We can manually update your bank on the Banking page to refresh the connection. Here’s how:

1. On the left panel, click on Banking.
2. Choose your bank.
3. Click on Update.

If you encounter an error while connecting it, just refer to the What to do if bank transactions won’t download or there's a bank error article to troubleshoot the issue. However, if you encounter an error 103 where the credentials in QBO do not match the credentials the bank has on file, then we have an ongoing investigation about this one. Our engineers are working together on the permanent fix.

In the meantime, just manually import them into your account from your bank's website. Then, reach out to our Technical Support Team to add you to the list of affected users. From there, they'll pull up your account in a secure environment and send you an email notification once there's an update on this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

Sorry for the delay in getting back to you.  My error comes after a successful request for ID / Password and input of a 2FA code served up by City National Bank.  Then:

Thanks for getting back to this thread and adding additional info, @Khutter.

I'd like would like to inform you that there is an ongoing investigation with the City National Bank and QuickBooks. This pertains to the Error 193 message that our customers received when connecting their financial institutions to QuickBooks Online (QBO).

Our product engineers are now prioritizing this so you can get back to your business as soon as possible.

I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, you'll receive an update as soon as a fix becomes available.

Here's how you can reach out to them:

Option 1

1. Click the Help icon.
2. Hit the Contact Us button at the bottom. 
3. Enter your concern in the description, then click Let's talk or Continue.
4. Select Get a callback.

Option 2

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

In the meantime, you'll want to manually upload your transactions into QBO. 

Once your transactions are in QuickBooks, it's time to match and categorize them. The transactions go into your accounts after you review them.

If you need additional assistance in doing your task with QBO, don't hesitate to visit us back. We'll be happy to help.

I keep getting the error 193 when I try to connect to my bank. QB keeps telling me they are working on it.

Has anyone had this problem

@Lteller58 @Khutter 

I noticed SlickConnect support your bank. Utilize the trial period of it to isolate the issue if required.

https://www.moneythumb.com/?ref=110

I think it's hilarious that you are telling us to input our transactions manually, as the whole point of paying for your service is for that to happen automatically. I experience the first disconnection back in Dec but after a few weeks it was resolved and I did receive a couple updates. It then happened again and hasn't sync'd for a few months. Similarly my Bank of America HSA, myhealth, is not longer working either. Your customer service is unbelievably ignorant, you take up inordinate amounts of my time. Like the others, I'm going to finish 2020 taxes and then cancel this service. The last rep didn't even offer my the 3 months discount which I aske for since I've been paying for a service for the last 5 months that actually DOES NOT WORK.  Not sure what is going on at Intuit, but this QBOnline is a TERRIBLE TERRIBLE service and I'm DONE!