Bill payment posted from correct account but shows wrong account

We appreciate you reaching out here in the Community space. We'll help you through this to ensure the bill payment pulls funds from the correct account when paying bills inside QuickBooks Online (QBO).

You can cancel a scheduled bill payment and then re-create it while ensuring it pulls the funds from your preferred account when paying bills. However, know that the cancellation should be before midnight on the withdrawal date noted in the confirmation email sent to you after scheduling the bill payment.

1. Access your QuickBooks Online company file.
2. On the left navigational bar, click the Expenses tab and then select Bills.
3. Select Show Bill Pay payments.
4. Choose the scheduled bill payment from the list, then select View details.
5. Click Cancel this payment.

For further guidelines, please see this page: Learn about QuickBooks Bill Pay for QuickBooks Online.

Once done, re-create the transaction while ensuring details that you've added is on point. This way, it pulls the funds from the correct account and will reflect accurately inside the bill payment details.

Moreover, here are some articles about handling expenses and running a report to see all payments you've made to your vendors inside the program:

• Enter and manage expenses in QuickBooks Online
• Run a report with vendor totals in QuickBooks Online

Our team will be around to extend a helping hand to ensure the account used when handling bills through Bill payment is correct. Keep safe, and have a nice day.

That won't help as the payment posted already. 

The money was taken out from the correct account but it does not show that in quick books.

See screenshot here https://ibb.co/0J6dhyC 

That won't help as the payment posted already. 

The money was taken out from the correct account but it does not show that in quick books.

See screenshot here 

I appreciate you for returning to this thread and providing a screenshot. Let's discuss why it shows different account after payment has delivered.

Since the payment was taken out from the correct account, let's check if the account name has been set up correctly within QBO by going to the Chart of Accounts (COA):

1. Sign in to your QBO account.
2. Go to the Settings icon on the upper right corner of the page.
3. Select Chart of Accounts.
4. Select the account in question, then click View Register dropdown.
5. Click on Edit.
6. Re-name the account name if found incorrect.
7. Review the Account Type and Detail Type if are both correct.
8. Once done, click Save.

Furthermore, let's run a report with vendor totals in QBO and see all payments you made to a specific vendor for business expenses insights. 

Feel free to keep us posted if you require further assistance about paying bills with QuickBooks Bill Pay or account used to pay bills. Take care.