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I have made a bill pay payment from QuickBooks checking account and the money was taken out from that account. However, in the bill payment it shows that it was taken out from another account. When i try to change it it shows a message "Once a bill payment is scheduled through QuickBooks Bill Pay, fields like Payee, Bank/Credit account, Payment date, Mailing address, and Amount can’t be edited."
What can I do now???
We appreciate you reaching out here in the Community space. We'll help you through this to ensure the bill payment pulls funds from the correct account when paying bills inside QuickBooks Online (QBO).
You can cancel a scheduled bill payment and then re-create it while ensuring it pulls the funds from your preferred account when paying bills. However, know that the cancellation should be before midnight on the withdrawal date noted in the confirmation email sent to you after scheduling the bill payment.
For further guidelines, please see this page: Learn about QuickBooks Bill Pay for QuickBooks Online.
Once done, re-create the transaction while ensuring details that you've added is on point. This way, it pulls the funds from the correct account and will reflect accurately inside the bill payment details.
Moreover, here are some articles about handling expenses and running a report to see all payments you've made to your vendors inside the program:
Our team will be around to extend a helping hand to ensure the account used when handling bills through Bill payment is correct. Keep safe, and have a nice day.
That won't help as the payment posted already.
The money was taken out from the correct account but it does not show that in quick books.
See screenshot here https://ibb.co/0J6dhyC
That won't help as the payment posted already.
The money was taken out from the correct account but it does not show that in quick books.
See screenshot here
I appreciate you for returning to this thread and providing a screenshot. Let's discuss why it shows different account after payment has delivered.
Since the payment was taken out from the correct account, let's check if the account name has been set up correctly within QBO by going to the Chart of Accounts (COA):
Furthermore, let's run a report with vendor totals in QBO and see all payments you made to a specific vendor for business expenses insights.
Feel free to keep us posted if you require further assistance about paying bills with QuickBooks Bill Pay or account used to pay bills. Take care.
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