Bug with "Products and Services" on QB online

Hello there, Freedom Tool.

We haven't received similar cases about a possible bug when creating an item in QuickBooks. I have some troubleshooting steps to help you resolve that issue.

Let's start by opening an incognito window to fix the issue. You can use the shortcut keys below.

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Also, please make sure that you're using a supported and up-to-date browser to make sure that QuickBooks runs smoothly.

Once done, add an item again. If it works, return to your default browser and clear the cache and cookies to refresh the browser's page.

For your reference in managing your items in QuickBooks, please visit this article: Add product and service items to QuickBooks Online. 

Stay in touch if you have other concerns or questions. I’ll be around to answer them for you. Wishing your business continued success.

 So we have tried all suggested solutions.  We are all on Windows 10 or 11.  Cleared cache and cookies and problem still exist when using Windows Edge.  I tried QB Online using Chrome and the problem went away, however Chrome does is not compatable with the Windows mail app we use that wros with QB Online . 

   This only recently started and all 4 users have experienced the same thing.  Hopefully this is fixed in the next update ?  

Thanks for following up with us, @freedom Tool.

You could use the Firefox browser or our QuickBooks Online Windows app as a temporary workaround. I've included the link to install our app below if you decide to use it instead of a browser. 

• QuickBooks Online Windows App

In the meantime, I wanted to let you know that I've submitted this issue to our Product Development Team for further review. 

I'll post updates here as they come available. Please let me know if you have any other questions or concerns. Have a good day!