I’m here to ensure you get the support you need, @Vickie2020.
I understand the inconvenience of you paying for something you’re no longer using. Please also know that this isn’t the kind of service we want you to experience.
To check your account securely, I’d recommend calling our Merchant Services Team. They have the tools to help you verify the transaction and drill down for more details of your payment concern.
You can contact us through your QuickBooks Online account. Just go the Help (?) icon then proceed to the steps below:
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us: Chat or Call.
For other ways to contact them, you can refer to the contact information at this link according to which Payments product you need help with: Contact QuickBooks Payments
Additionally, you can reference this article for a list of articles that you can read on Merchant Services frequently ask questions like funding status and managing payments account: QuickBooks Payments FAQ
Keep me posted if you need additional assistance with handling your payments. Don't hesitate to come back on this thread if you have other QuickBooks-related concerns. I’ll be around ready to back you up.
