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We called support the other day about an issue we were having, and the answer we got was basically that the fix we were looking for does not exist. But that is not the point of this post...
Today we get a call from support stating we still had an open ticket, and they asked if we still needed assistance. I re-explained the issue, then the person directed me to go to "support.me", and asked me to download the software, which looks to be a device sharing software that would have given him access/control to my computer. It looks to be called "Rescue by LogMeIn".
I asked him if he could direct me verbally on what to do as I did not feel comfortable giving him access to my computer, and he started pushing back stating they needed the access, and before he could finish I told him I was no longer interested and hung up.
Is this a legitimate practice QB Support would use? Or did someone from support give our number to their scammer buddies to target us, since knowing we recently had an issue would make them seem more credible? Really disturbed by this whole thing...
It's not the experience we want you to have, @afrat240.
Fraudulent acts are widespread nowadays, and I appreciate you sharing this concern with us to raise awareness among other users in this forum. Please know that Intuit will only initiate contact if you request a call back from our Support about an issue in QuickBooks.
Security and privacy are one of our top priorities at Intuit. Let me direct you to the right support so they can guide what to do with phishing emails. I know your information is valuable, and we can't afford to take any risks with it. You can reach out to our Security Team so you can report the phishing you've received.
Also, take note that all official Intuit websites end in *intuit.com. For more details, please visit this article: Identify suspicious activity, phishing scams, and potential fraud. It includes support links you can access to ensure you'll be routed to the real QuickBooks Support Team.
Furthermore, to know more about how you can protect your account, I've added this article for your guide:
Keep in touch if you have other concerns about phishing. Please know we're here to make sure that we get you covered.
We called support the other day about an issue we were having
Which number did you call Support?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here