Can't attach files in QBO

I appreciate you for letting us know, Roland12. Let me provide troubleshooting steps to help resolve and add file attachments from your bank registers.

In QuickBooks Online, some specific attachment file types are supported by the program to enable uploads to your transactions. To avoid or remedy these errors, make sure your company name in QuickBooks Online only contains accepted characters from this list. You may check this reference for more insights:  Add or delete attachments in QuickBooks Online.

If the issue still persists, you may consider performing troubleshooting steps to help rectify the possibility of a webpage issue. Sometimes a browser is loaded with frequently accessed pages, which results in some unusual behaviors. With this, you'll need to access your account in a private browser to ensure the program runs without storing cache files. You may use these keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If you're able to add the attachment again, you may get back to your default browser and clear its cache or use a different supported browser.

Furthermore, I'm sharing this guide to help you track and review your accounts to make sure they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

I'll keep this thread available if there's anything else you need further assistance with when adding attachments and managing transactions in your file. Feel free to let me know anytime, and I'll be around to get you covered. Stay safe!

Additional info:

I have seen this behavior yesterday and today on three different computers (two Macs and one Windows 10) and with two users. All using Google Chrome. The Windows user had just installed Chrome within the past week. Last week the attachment link in question worked fine on all three machines.

Any replies that tell me to clear my browser cache will be ignored.

Have any other users experienced this? I strongly suspect a bug was introduced with the March version, since we usually get updates around the start of the second week of the month.

I acknowledge the efforts you've put in to resolve the issue of attaching files to your register, Roland12. Let me make it up to you by ensuring that we investigate this matter further.

As the problem persists, I would suggest reaching out to our Customer Support Team. They have the necessary tools to investigate the attachment link and provide you with other troubleshooting steps to get this resolve. To reach them, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Also, I'll be sharing these resources that will help you in tracking transactions in your bank register:

•  What are account registers in QuickBooks Online
• Manually add transactions to account registers in QuickBooks Online

Should you have any additional concerns or questions regarding attachments in QuickBooks, please do not hesitate to leave a comment below. I will be happy to help. 

I am having the same problem. I am unable to attach any documents. I get  "0% progress" with anything I try to attach. 

I am having the same problem. I am unable to attach any documents. I get  "0% progress" with anything I try to attach. Thank you for posting your problem as my search brought me straight to this thread when researching my issues. I tried all of the troubleshooting offered and nothing works.

I am having the same problem as OP. I am unable to attach any documents. I get  "0% progress" with anything I try to attach. I tried all of the troubleshooting offered and nothing works.

This isn't the experience we want you to have, @BlueStarof1.

Currently, we've received similar cases or reports about the issue of being unable to attach files in QuickBooks Online. I recommend contacting our Customer Care Team Support so they can add you to the affected users list.

Here's how you can reach out to them: 

1. Go to Help (?).
2. From the Search tab, click Contact Us.
3. Please enter your question and select Continue.
4. Review and Select from the following: Have us call you or Chat with us.

For more information about attachments in QBO, please refer to this article: Add or delete attachments in QuickBooks Online.

For future reference, you can review this guide about special characters for attachments: Learn more about special characters in QuickBooks Online.

I'm always here to help you whenever you need more assistance with your QBO files. Keep me in the loop by tagging me in your reply.

I have found a very simple workaround. Please let me know if it works for you.

Single-click the transaction in the register, and then click the Edit button, as you would do if you needed to split the transaction. When it opens full-screen for editing, use the Add Attachment link at the bottom. That one still works for me.

This work around worked for me - thank you!

Thank you so much. It worked! I'd been trying to attach on the line item before opening the edit as it has always worked in the past. Thank you for figuring out the step needed for the rest of us

You're welcome, Star. Glad I stumbled across that. Everyone, please do not click the Accept as Solution button, as QBO has not fixed this malfunction. I'm debating whether I should go through the hassle of contacting Support or just wait to see if it clears up next month.

Thank you for being more help than QB Support LOL That works for the most part, but I add expenses "in bulk" in the register, and the solution doesn't work for that. I have to create the transaction, save it, then go back and open, edit, add attachment, then save again. Super frustrating and a super time waster! I wish they would just fix the bug, instead of offering generic fixes that don't work- clearing cache, private browser window... none of that works! 

Hi MIchelHMC, I have not noticed that behavior. Most of my attachments are single files, but I do attach multiple files quite often. I just tested it and was able to do four at one time. Are you attaching PDFs?

I have noticed that on deposits, there is no Add Attachment link at the bottom of the Edit window, but the attachment dialog does open if I click the word Attachment, or anywhere inside the drag-and-drop rectangle.

I am in the process of handing off our church's bookkeeping duties to a new person, and this is not making training any easier! Thanks for the kind words.

Correction: The word to click at the bottom of a deposit is Attachments (plural).

I still cannot add files, I'm trying to add a simple pdf as usual.  The workaround through editing a categorized transaction is not working either.  I've logged out and back in already.  The attachment link activates but is completely unresponsive.   Other ideas???

I appreciate the initial steps you've taken, @ali820. I'm here to provide an additional troubleshooting guide to rectify the file attachment in QuickBooks Online (QBO).

Since you have already tried other steps and are still experiencing the same issue, I recommend performing basic troubleshooting to determine if it's a browser-related problem. Sometimes, a browser may be filled with frequently visited pages, leading to certain unexpected behaviors. To address this, open your QBO account in an incognito window to ensure the program runs without storing cache files. You may use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, clear your cache and cookies to update any website preferences that might interfere with the program's functionality. If not, you can switch to a different supported browser that is compatible.

 You may also want to refer to this article to help you identify the supported file types and learn how to attach a document using these supported files: Add or Delete attachments in QBO.

Also, I'll add this article to assist you in avoiding any special characters in your company name or the names of list items: Acceptable characters in QBO.

 Please let us know if you have questions about file attachments. I'm here to help. Take care. 

I'm sorry to hear that, ali820. After reading your post I tried it again and it is still behaving the same for me as before: the attachment link that initially shows when I single-click a transaction in the register does not work, but once I open the transaction for editing, the link that is displayed there works.

I have had a running battle with the attachment feature. Now when I can't get it to work, I report the malfunction, make a folder to hold the files that I would have attached, and hope that the next month's update fixes it. I don't have hours to spend with QBO support when all they're going to do is tell me to clear my browser cache. I doubt the responders are even human.

I appreciate you returning to this thread and providing an update about your concern, @Roland12.

Currently, there's a report or similar cases about the issue of being unable to attach files in QuickBooks Online (QBO).

I understand the importance of attaching files in QBO. For now, I recommend contacting our support team so they can add you to the affected users list.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For more detailed steps, please refer to this article: QuickBooks Online Support.

In case you need more information about the supported file type for attaching a document, refer to this article: Add or Delete attachments in QBO.

I'll also add this article to guide you in reconciling your accounts so they always match your bank and credit card statements: Reconcile an account.

Thank you for your patience regarding the issue of being unable to attach files in QBO. Our team of engineers is working diligently to find the best solution to this problem. If you have any further concerns, please feel free to leave a comment below, and I will do my best to address them.

I am still having the attachment problem.  Initially, the expense show a "0" in the attachment column.  I do the same thing: save the transaction, open it, edit and add the attachment, then save and close.  Seems like a pretty simple for QB to fix, but not much of a priority for them as we have figured a work-a-round.  Although time consuming and frustrating for us.  Matt 

Same here. Thanks for the report.

Yes, this ongoing problem exists for me (probably since March as well) and every time I get frustrated I send them another "feedback" message about the problem. The more feedback they get for an issue the faster it gets moved up to the top for resolution I was told. Squeaky wheel... 

I have retired from my bookkeeping position, but still have access to our organization's QBO file. I tried attaching a PDF in the register this morning without going to "Edit," and it appears to be working properly again. Has anyone else seen this? Thanks.

I value the efforts you have made to inform us about this matter and for consistently assisting other participants in this discussion, Roland12. Allow me to provide you with the latest information regarding this situation.

After checking, the investigation about the inability to add or save attachments in the Bank Register with an associated number INV-101192 has been closed. You'll now be able to attach PDF file format within the register. You may refer to the images below: 

Furthermore, you can visit this article to learn more about the different file types and transactions that support attachments in QuickBooks Online (QBO): Add or delete attachments in QuickBooks Online. 

I remain prepared to support you if you have any additional inquiries regarding uploading files or documents into QBO, Roland12. I'll be available to offer guidance and walk you through the process step-by-step. Wishing you all the best for the remainder of the week! Stay safe and take care always! 

Hello:

Please use the incognito browser on your chrome or better yet clear your cashe and cookies. This has worked for a customer I support. If the issue persists, contact support.

Please refer to this resource link for the file types supported.

Add or delete attachments in QuickBooks Online