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heavensdewag
Level 1

Can you turn off auto select for vendor credits?

This has become a nightmare for me.  All ticks are off and QB is still applying credits to my vendor bills. Please fix this. We shouldn't have to do all of these run arounds or watch to see if a credit is automatically applying for every bill.  Every time I try to fix one billing issue, QB attaches a credit to a different invoice.  It makes no sense.  I am asking my accountant for advice on other accounting software after this issue. 

CamelleT
QuickBooks Team

Can you turn off auto select for vendor credits?

I understand you want to stop QuickBooks from auto-applying credits, heavensdewag. 

 

To do this, we can double-check if the automation of applying credits for customer and vendor transactions is off. Please follow the steps below:

 

  1. Click the Gear icon.
  2. Choose Account and settings.
  3. Select Advanced.
  4. Under Automation, toggle off Automatically apply credits (customer).
  5. Toggle off Automatically apply bill payments (vendor) and hit Save.
 
 

ss credits.PNG

 
 

After ensuring it's toggled off and the issue persists, I recommend reaching out to our Customer Support Team so that they can investigate your account and figure out why it's still auto-applying credits.

 

Moreover, you may check this article to run a report to view payments made to vendors: Run a report with vendor totals.

 

You can always get back to this thread if you have additional concerns regarding vendor credits. I'll be around to assist you. 

fp77
Level 1

Can you turn off auto select for vendor credits?

This is still an issues even after reaching out to support.

ACTAMJ
Level 1

Can you turn off auto select for vendor credits?

This is horrible feature and has been an ABSOLUTE pain in my side.

I deal in thousands of invoices from MULTIPLE vendors EVERY month.

To take the time to have to ZERO out EVERY SINGLE bill line is absolute garbage.

It takes me more time to remove these AUTO ADDED credits then it does to actually put my bill together.

This BS about "oh its based on what the USER enters in the credit line" umm NO it is not because its already AUTO ADDED which thus is our very point - there is amounts already added in that line- BY QBO! 

Once you "tick" a bill to include in your payment QBO automatically grabs a credit (regardless of date, or amount - which usually its not even one "whole" credit either, its partial amounts here and there BASED upon the BILL amount you just selected.

Which then in turn also attempts to mess up and cause confusion in my CREDTS section.

This auto feature doesn't care about anything other than grabbing a credit amount that will "zero out" the bill and it will pull apart vendor credit amounts to make that happen.

This auto feature needs to be removed ASAP.  

Stop telling us to contact help and showing us instructions on how to do that - we all know how to do that!

We have! and then they tell us to come here - just fix the stupid bug.

If apple can do updates nearly every week pretty sure QBO can handle fixing their bugs on at least a yearly freakin' basis.

Yes, this very issue has had different threads and requests dating back nearly 2 years ago - yeah its been that long I and clearly others have been reaching out trying to solve this.

So let's stop trying to pass the buck with "go to help" - how about get a manager/engineer and or designer on this thread!

hugob
Level 2

Can you turn off auto select for vendor credits?

100% agreed, QB should just remove the feature and let us apply manually. This is a case where old design outperformed the new one. Frustrating to deal with this.

One Frustrated Dog
Level 1

Can you turn off auto select for vendor credits?

Wow, all I can say is WOW..  Intuit hires untrained and less than knowledgeable staff that simply do not listen to what is being requested by ALL the users that have posted here.  ANYONE, can search Google for answers!  "Specialists" continue to regurgitate the SAME WRONG Google search steps.  Please LISTEN to what the users' request as they know more than ANY Intuit "Specialists". Personally, any "Specialist" on this support page, would NEVER be employed by me.  DO YOUR JOB!

Landend1
Level 1

Can you turn off auto select for vendor credits?

I just spoke with Intuit knowing my call would be a waste time. That auto credit feature you're suppose to be able to turn on and off is for credit memos I was told, not vendor credits. Apparently there isn't an option to turn off auto credit in vendors. I told them obviously I want to pay the bill, not credit it. They had me write feedback so it could be reported which we all know it will get nowhere. This program is ridiculous and frustrating but I'm stuck with it. I spend more time on the phone with support than I actually do working. We're at their mercy and in it together I guess...

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