First of all I must say that Intuit has the most useless and incompetent "support" I have ever experienced in my life. I was asked to update my QB Pro 2020 over 6 weeks ago by the program and it said it finished "successful". I cannot run the app, nor can I uninstall to do a fresh install. YES, I could install on another user or computer but that is NOT THE POINT. I don't want this crap product stuck on my computer:
1) went to use QB Pro 2020 on 11/20/21
2) was asked by the QB app to update application software
3) said YES and went through the process; was told update was "SUCCESSFUL"
4) when done, received error:
SYSTEM ERROR: Something's not right: QuickBooks couldn't load a system component. Restarting
your computer might solve the problem. Error type: 80029c4a - Can't load dynamic link library (DLL)
** RESTART DID NOT HELP **
5) called Intuit "support"
6) worked with "Glenn Albert" (although I suspect that was his "American" name)
7) spent > 1 hour with "Glenn"; he connected to my machine and should have documented everything he did (if he was actually trained properly by Intuit)
8) we could not install fresh version of QB Pro because the app still shows installed and trying to remove it results in the following error:
"WINDOWS INSTALLER: This patch package could not be opened. Contact the application vendor to
verify that this is a valid Windows installer patch package"
9) I rebooted my machine, verified all Windows updates installed, etc, etc, etc
10) "Glenn" said he has seen nothing like this, his knowledge base had nothing, and his "senior techs" were stumped
11) Said he would get back to me in a few days; it has been a week and again, I CANNOT USE THE PRODUCT/ AM IN ENDLESS LOOP
12) Calls and chat with other members of "support" were extremely frustrating and useless
So here I am, ready to move to another vendor and bash Intuit with the other thousands of unsatisfied customers. Meanwhile your CEO preaches about your stellar support from his Ivory Tower; yes your CEO
is a HYPOCRITE!
I know there are smart people at Intuit that can help. This is a cry for help. Calling Corporate in Mountain View was useless (was hung up on), tried IR in New York, and now here.
Can you do the right thing or will you prove that your CEO is just another lying suit?
