I update my billing credit card and yet it says it cannot process payments?

I'm here to help you update your billing information in QuickBooks Online (QBO), Francisco.

Before updating your credit card account, please make sure that the new card has a US-based billing address and is currently active to avoid notification errors. At this time, QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex. 

Once done, you can follow these steps to modify your credit card information.

1. Sign in to QBO as a primary admin.
2. Go to the Gear icon, then Account and settings.
3. Click on Billing & Subscription.
4. Next to your payment method, select Edit.
5. Update your credit card info.
6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
7. Hit Confirm card or Save.

To narrow down the result, you can also replicate the steps through a private window. In most cases, unusual behavior or an issue like this happens due to the stocked file on your browser's cache.

To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, I recommend going back to your original browser and clear its cache to start fresh.

To learn more about managing your billing and subscription information, you can open these articles:

• Manage billing, payment, and subscription info in QuickBooks Online
• Subscription payment options for QuickBooks Online

Aside from your subscription, you can also get more tips about your data security, company information, login credentials, and more through this link: Account management gathers topics for your Intuit Account.

If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to help. Wishing you a good one!

I have done all that, it doesn't work. I have done it dozens of times

Until I don't fix it I cannot pay the subcription and my whole accounting is on hold

Please assist

thanks

Hello there, francisco8.

Thanks for following the solution shared by my peer and letting us know the result. I’m here to help get your working subscription up and running.

We’ll have to access your account to check why your credit card is unable to process payments. This task requires us to collect sensitive information to pull up billing.

For the safety of your account, we’ll have to connect you to our QBO Care Team. They have tools to identify the source of the issue. Then, guide you on how to apply the permanent solution to resolve the issue.

1. Click the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter the issue/topic in the field box. For example, subscription payment issue.
3. Press the Get help from a human link and follow the on-screen steps to complete the process.
4. Pick Chat for real-time assistance or Callback to speak with an agent.

I’m also adding a link that will guide you on how to resolve subscription payment issues. The article is from another region, but this applies to the US version. Tap here to view the complete information.

Feel free to visit the Community again if you have other concerns or questions. I’ll get back to make sure you’re taken care of. Have a good one.

I would like to update by EFT then get back to my credit card

Hello sdems!

Thanks for chiming into this thread. Let me assist you with the billing.

Currently, QuickBooks Online only accepts debit and credit cards to be used for subscription fees. You can use Visa, MasterCard, American Express, and Discover cards.

You can follow these steps on how to update your payment method:

1. Go to the Gear icon, then Account and settings.
2. From the Billing & Subscription tab, select Edit (Pencil icon) next to your payment method.
3. Save it.

Please check this link: Manage billing, payment, and subscription info in QuickBooks Online. This will show you how to update the billing, upgrade or downgrade the subscription, view payment history, and more.

Leave a comment again here if you need more assistance. Take care!

The credit card I have used to pay for Quickbooks Online is no longer active.  I am unable to update my payment method.  I get as far as the billing page, where I see the message saying that you could not process payment.  But when I click "edit" to change what card is being billed, your website crashes.  This has been going on for days.  I have tried multiple browsers.  i cannot fine a phone number, an email, or a chat bot to get help with this.

Hi there, user690. I understand the importance of editing your payment info.

We've received similar reports about being unable to update the QuickBooks Online billing information. To ensure that this gets further investigated by our engineering team, I recommend contacting our QuickBooks Support representative. This way, they can add you as one of the affected users.

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, enter Talk to a human in the Type something field, then click the Send icon.
3. Add INV-99125. Then, No.
4. Type in I still need a human on the field.
5. You can either select Chat with us or Have us call you.
   
   

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your subscriptions, please don't hesitate to add a comment below. I'll be glad to help you out.