Cant Login !

Try opening your QBO account on any private/incognito browser. Did you get any ticket support number?

yes they tried incognito browser but no results.

the ticket # is INV-72874

It's been since Monday night my business has been shut down. I try and contact QB every 3 or 4 hours but get same results.

My business is 100% shutdown because of this. ( And I have zero backup of all my data here)

If after more than 24 hours QB can't get me logged in to my account, I'm doomed.

I have little faith QB still has my data but I was a able to request my data be downloaded to me but QB indicates it may take 15 days, DOOMED again.

One question: If by some miracle I do get all my company data back in some reasonable time do you know if QB data can typically be exported and used by competing accounting software?

Thanks for your response, I know you're not involved in the technical side of my particular problem, but i do need to get ready in case I get my data back.

---

@awoljoe wrote:

If by some miracle I do get all my company data back in some reasonable time do you know if QB data can be imported into some competitors software?

 

---

@awoljoe 

You can purchase a 3rd party conversion service and we may recommend several cloud based accounting app to explore.

Thank you.

"3rd party conversion service" is what I should prepare for in case I get my data back.

Do you have any particular recommendations?

Also any recommendation of "cloud based accounting app" would be greatly appreciated.

Thank you for any direction in this matter.

Click our username and you can send a private message for details.

THANK YOU.

You Wrote:

"For now, I suggest you continue to follow up with our Customer Service team about the investigation status. Make sure to contact them within business hours to ensure a swift response."

QUESTION: How do I make contact with "Customer Service Team'" ?

Is there any chance of finding a Phone # to talk to a live person?

This is the biggest existential threat to my business in 30 years I could be literally be WIPED OUT with the loss of all my data. On the street wiped out! I was stupid to trust the "cloud".

I need help.

Thank you

Thanks for getting back to this thread, @awoljoe.

I can see the impact of this login issue to your business. Therefore, let me route to the right support group in QuickBooks Online (QBO). That way, they can provide you updates about the status of the investigation. Here's how:

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

Moreover, you can check out the phone number listed in this article to directly contact them through phone: QuickBooks Online Support. 

Please know that our customer support's availability depends on the subscription you're using. For QBO Plus, Essentials, and Simple Start, they're available from Monday to Friday (6 AM to 6 PM PT) and Saturday (6 AM to 3 PM Pacific Time). For the Advanced subscription, you can connect with them any time, any day.

While working with our customer support, you can check out the Get help if you can't sign in to your account guide. This contains the list of troubleshooting that would help you in signing back with your account.

Reach out to me if you need assistance performing the troubleshooting. I’ll be more than happy to help. Have a great rest of the day.

Dear Reymondo

Thank you very much for your help.

I spent more than two hours with a live person monitoring my computer and investigating the issue and at the end of the call I got the chilling realization that QB has lost my Businesses data. 29 years of customer data and all our accounting info lost to the "cloud". The tech person could not tell me a thing about any forward progress in restoring our lives. She indicated that the case will "pass on" to another department with better skills to investigate the issue with ZERO emphasis to them that this was having a devastating impart on our business and lives.

She indicated not knowing if or when a human will investigate our livelihoods fate. I realize "Pass on" means our case will go to a file to die.

Can you suggest any other method or any person to contact to get some answers to our plight?

Thank you.

Joe

@awoljoe 

Your data should be safe on their DRC system unless a force major occurs.

https:// quickbooks.intuit.com/learn-support/en-us/help-article/back-data/need-back-data-quickbooks-online/L4OtwEUcN_US_en_US?uid=l46ciot1

Send a private message to a moderator (e.g MichelleBh) to get their attention to resolve this critical issue immediately. 

Dear Reymondo

Thank you very much for your help.

I spent more than two hours with a live person monitoring my computer and investigating the issue and at the end of the call I got the chilling realization that QB has lost my Businesses data. 29 years of customer data and all our accounting info lost to the "cloud". The tech person could not tell me a thing about any forward progress in restoring our lives. She indicated that the case will "pass on" to another department with better skills to investigate the issue with ZERO emphasis to them that this was having a devastating impart on our business and lives.

She indicated not knowing if or when a human will investigate our livelihoods fate. I realize "Pass on" means our case will go to a file to die.

Can you suggest any other method or any person to contact to get some answers to our plight?

Thank you.

Joe

Thank you for the advice to send message to moderator. I'm desperate.

I got my data back, my business is back and running again.

Thank you sooo much for giving me the hope that things will be OK in the end!!

Good day, @awoljoe.

It's nice to see that you've already retrieved your data again. Here in the Community, we always ensure that you return to your business as soon as possible. By providing a precise solution to your concern.

Please know that we are available to assist you if you require it. You are always welcome to visit us.

@awoljoe 

Great news and glad to know that! Consider converting your data from QB Online to the QB Desktop file format for archives. You can also consider using a backup restore app.

https://rewindio.grsm.io/quickbooks

Oh yea, we'll be looking into this.

Thank you so much for the information.

I CANT LOGIN TO MY ACCOUNT BUT I CAN LOGIN FOR THIS???? WHAT KIND OF JOKE!!! MFers

We don't want you to experience this inconvenience, @Bulls.

I'm here to assist you in resolving the issue you're experiencing so you can successfully log into your account.

Have you encountered any errors since trying to access the account? That will definitely assist me in identifying the problem and providing an exact resolution.

Refer to the following article on how to resolve different kinds of issues you'll possibly encounter when trying to log in to the account: Get help if you can't sign in to your QuickBooks Online account.

In case you're having either the following error message:

• Web Page cannot be found
• Error 404: File Not Found
• QBO is currently unavailable, please try again later

The article: Fix common sign-in errors in QuickBooks Online will provide 6 different solutions that you can perform to resolve the error so you can log in to QBO successfully. 

Also, we have short step-by-step videos that can guide you with basic tasks in QBO: Learn about QuickBooks Online with how-to videos.

Let me know in the Reply section below if you need further assistance logging into your account. I'm always glad to help in any way I can. Have a great rest of the day!

Hello--

I can't log in with any browser. The login button just sticks at "signing in".

Need this addressed asap.

Thank you

You're in the right place, @Agnew.

Let me help you sign in to your account. I'll be more than happy to share details about login errors.

There are some error messages that will pop up if you can't sign in to your account. Such as WebPage cannot be found, Error 404: File not found, and QuickBooks Online (QBO) is currently unavailable, please try again later. Solutions were made to fix this.

First, you'll need to check your browser settings. Make sure that JavaScript and pop-ups are turned on because these are some of the browsers settings QBO needs to load, and then try to sign in you your account again.

If you can't still sign in to your account, you can check this link for further troubleshooting steps: Fix common sign-in errors in QuickBooks Online.

If you need additional assistance with account login, feel free to post again in the Community. Have a good day!

I cleared my DNS, fixed it! Thanks