Hello there, @Rogers_7.

I can help find the best support available so you can use the Incorporate Accountant's Changes button without any issues.

To address this issue right away, I recommend contacting our Technical Support Team since the Community is a public forum and we'll need to collect some personal information to pull up your account. They'll be able to perform a screen-sharing session to do further investigation into this behavior. They can create a case to trigger an investigation to fix this issue immediately. 

Here's how you can get in touch with an agent:

1. In QuickBooks Desktop (QBDT), press F1 on your keyboard to open the Help page. 
2. Click the Contact Us button.
3. Enter your concern in the box and select Continue. 
4. Choose either Start messaging or Get a callback. 
   

Please take note of our business hours to ensure we can attend to your needs.

You may want to bookmark this link: Resource Hub. This will provide you with resources and videos about managing your QBDT account, income, expenses, inventory, and running reports.

You're always welcome to get back to me if you have any other follow-up questions about managing your QBDT account. I'm always here to lend a helping hand. Keep safe.

I spoke with Intuit this morning. Technical support is aware that there is a systemic problem. I was told that their engineers were working to resolve the problem. You can contact them and tell them to link you, so that you get updates. I did this morning but have not received any update as of yet.

We never did get anywhere with tech support, but could not wait any longer. I had my client send me a back up and stay out if it. I was able to then restore it on my computer, import the changes here, and then send a backup back to her. It doesn’t fix the problem long term, but it was the short-term fix we came up with instead of manually entering 21 pages of changes as QuickBooks suggested we do… Hope this helps someone!

Thank you for the update DPERCER!!

I am having the same issue and have completed all the suggested "fixes" however, nothing has changed. Thank you for the update DPERCER!

I was put on "the list" last week, and I've yet to receive any update.

Couldn't wait for customer support yesterday, so I asked my accountant to send me a company file. I couldn't even get that to open because QB said it had been opened in a newer version, which it hadn't. (This has actually happened before when a computer went down and I was forced to buy the newest version of QB when I really didn't need it.)

What worked... I tried all the fixes in this thread again and adding a new administrative user profile allowed me to incorporate the changes. From the new profile I opened the most recent backup and was able to incorporate changes. I saved a new backup, switched back to my profile, opened the new backup and accountant changes had held. I'm glad the fix worked, but it'd be nice if QB just worked properly.

I am having the same issue.  Does anyone else get the feeling that the Desktop version is not a priority right now?  The pressure is on to go cloud-based.  This version crashes at least three times each morning when I try to open my company file.  Please, if anyone finds a fix, I would be grateful.

Hello @slknutson2, All QuickBooks products are our top priority, especially the Desktop version. 

I understand that it isn't easy to deal with this right now. I see how important to open and access the program without experiencing unusual behaviors. Were you able to perform possible solutions shared in this thread? If not yet, we can follow them. Also, we can follow the instructions given in the articles below. This ensures you always have the latest components and fixes.

• Update QuickBooks Desktop to the latest release.
• Verify and Rebuild Data in QuickBooks Desktop.
• Fix data damage on your QuickBooks Desktop company file. 

If the issue persists, please contact our Support Team. They can initiate a viewing session with you and might create an investigation, if needed. You can go to this link to contact our specialist: Contact QBDT Support Team. Then, select QuickBooks Desktop and your product version.

Also, we can visit our general topics page for related help articles, Community discussions, video tutorials, and more: QuickBooks Desktop Help Articles.

Feel free to add comments below for any additional questions about managing your company file. I'm just a post away to help. 

SarahannC, thank you for your willingness to help in this matter. Many of us have already contacted support and have been told that Intuit is aware of the problem and they are working on it. Many of us have automatic updates turned on and are patiently (not so much) waiting on Intuit to send us a fix, because the last update is apparently what caused this issue. This issue is hindering out ability to service our clients and your subscribers. Tensions are running high and patience is wearing thin. If you have any contacts within support, please reach out to them and relay to them the frustration you have read about in this thread. We would all appreciate any help that we can get in resolving this matter as quickly as possible. As you can see, this thread is going on 4 weeks. Not acceptable.

I have done these steps.  The Intuit support person logged into my computer and did these steps.  They insisted that it is my computer an it would work if I moved my database to another computer.  I also did this with the same unsuccessful results.

Another call to support stated that this is a known problem and the only solution is to hand enter the accountant's transactions.

@moff  RE: They insisted that it is my computer an it would work if I moved my database to another computer. 

You would think that Intuit support would be aware of the s**tshow that the latest releases of QuickBooks are by now and stop trying to put blame on anything but the buggy QuickBooks application. They're not convincing anyone....

I first spoke to customer support nearly 3 weeks ago...............................still waiting. In the chance there was a hardware or installation problem I hired a private specialist and they found nothing wrong. Extremely frustrating to be throwing money at  problem that apparently lies within the program itself. Besides my initial problem of being unable to incorporate changes I found that I also cannot save accountant's changes to .pdf either.

AND THE SAGA CONTINUES!

Hello @Blue eyes,

The unusual behavior affects many users, including business productivity. I would feel the same in this situation about the unresponsive button in QuickBooks Desktop.

Since you've previously contacted Customer Support, I recommend getting in touch with them again to follow up on the status of your case. You can provide the case number to the next representative to streamline the process.

Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

For your concern about saving accountant's changes, I need more information. Can you share what happens when you save the changes to PDF format? While waiting, I want to share this link for some steps you can try to save the file as a PDF: Export accountant's changes.

Additionally, I've attached an article on how to share Accountant’s Copies between accountants and clients using the Accountant's File Transfer Service: Learn about the Accountant's File Transfer Service.

Please don't hesitate to drop a comment if you have more concerns about the features in QuickBooks Desktop. We're available 24/7 to help.

I contacted QBO Care Support yesterday. The agent was aware of the situation and said that she has had several calls over the last three weeks on this same issue. She took the time to see if there was an open investigation and to see if there is an ETA on the solution. I received an email from her this morning that THERE IS NO OPEN INVESTIGATION INTO THIS ISSUE! THIS IS FREAKING UNREAL!!!!! IF ANYONE FROM ACTUAL QUICKBOOKS OR INTUIT IS READING THIS THREAD, YOU HAVE TO GET THIS FIXED NOW!!!!!!!!!! YOUR CLIENTS AND YOUR PROADVISORS ARE NOT ABLE TO FUNCTION PROPERLY UNDER THESE CONDITIONS; CONDITIONS THAT YOUR UPDATES CREATED! GIVE US SOME RESOLUTION, NOW!!!!!!!! Do not give us the same old lines that your colleagues have repeated multiple times on this thread. That is not helpful, at all! Contact someone in your company and tell us when this will be fixed or get a ticket started on this! Everyone who reads this comment needs to click on Help > QuickBooks Desktop Help > Contact Us every single day until they resolve this issue. Keep their phone lines busy! Even if you've already done it, call them again! When the issue is resolved, I will be the first one to come on here to report it. For now, let them hear from you. All of you!

I have a nagging feeling that these are not human responses but bots creating the illusion you are being attended to.  If you read the thread, no rational thinking human being would suggest you contact customer service yet again.  Intuit has two problems here... a bug... and a spectacularly dysfunctional customer support system.

Well, I'm pretty sure they're human, but they sure to act like bots! They appear to know very little about QuickBooks and have both reading comprehension issues and issues knowing how to properly respond to questions.

No investigation?  The lying S.O,B,

Has anyone received any updates yet? This is absolutely frustrating. We have businesses to run and don't have weeks upon weeks to sit and wait. If these problems can't get resolved within a recent timeframe than maybe its time to start looking for another booking software system. I am not comfortable setting up another user on my clients computer and I am pretty sure they are not either... 

Hello there, FTPB.

I know how it felt when you have to wait around to fix some data issues. That said, I'd recommend reaching out to our Phone Support team so we can investigate this further.

You can contact us through the Help menu.

In the meantime, you can browse these references that have detailed information about the accountant's copy:

•  Export accountant's changes
•  Learn about the Accountant's File Transfer Service

You can always mention my name if you have other concerns.

Well, I did call again.  this time I insisted that I get a case number.  The support person and I sat on the phone for over one hour.  He had a workaround that worked but is not a fix.  I was told this, and my other problems are a "Microsoft Problem"  Basically, I created a new user, and that new user could import changes.  I do not have answers to why that worked.  I am NOT going to do that again.  I told him yesterday that I will not recommend QB, nor will we renew if we have another episode like this one.  I also told him that ADP has been courting me and sounds better and better by the day.

When I create a new admin user and login to that account, I click on QuickBooks and my company is not listed. Can anyone tell me how to get my company to show up? 

Thanks for joining this thread, strotter.

If you created a new Windows user and want to move your company file to a new location on the same computer, you can do so anytime.

Here's how:

1. Create a backup of the company file.
2. When saving it, it's recommended that you save your file with a unique name. Also be sure to save the backup somewhere where you can easily locate it. This makes it simple to identify.
3. When you're prepared, open QuickBooks and restore your backup.

If you use our Payroll services, you'll want to be sure to download your latest tax table after moving the file.

I've also included a detailed resource about moving company files which may come in handy moving forward: Move company files on the same computer or to another one

Please feel welcome to send a reply if there's any questions. Have a great day!

ZackE, if you would please pass along our frustration about this issue and ask someone to please fix this problem, we would all really appreciate it, because setting up new users on our clients' computers is NOT A FIX, it is a workaround that we should not to be making, and am not going to make on QuickBooks' behalf. Thank you, for passing this information to the powers-that-be at Intuit!