Commercial cards/ Level 3

How can you tell they're not commercial cards or rewards cards (both charge merchants a higher rate, I think)? 

I'll chime in and ensure that you'll get paid with the appropriate card, shipp1. 

If you're processing regular credit card payments, you'll have to untick the Commercial checkbox. Since this option is still selected after manually toggling it off, we can perform some troubleshooting steps to narrow down the issue. 

Let's start by disconnecting and reconnecting your Merchant account to refresh the connection. To unlink it, just go to the Home page and press F2, then hold Ctrl + A from your keyboard. When you get a prompt to clear upload times, choose Yes.

After that, follow these steps to link it again:

1. Head to the Customers menu.
2. Select Link Payment Service to Company File. 
3. Enter the user ID and password you used and hit Sign In.
4. Click Connect. 

Once you're ready, swipe the customer's credit card again or reenter their info, then try processing the transaction again. 

However, if the same thing happens, I recommend contacting our technical supports. This way, we'll be able to review your account setup and conduct an investigation.

Finally, here's an article that you can read to learn how to receive payments for online invoices and in-person sales: Use QuickBooks Payments.

Please don't hesitate to tag or mention my name in your posts and replies if there's anything else I can do to help you succeed. I'm always here to back you up.